Balkrishna Prabhu Email & Phone Number

London, London, Gb

Strategic Operations for Compute Resources. - Resource pool consolidation (Various chip types and associated aux resources - GCU, RAM, Disk, Spindles) by migration of 1000’s of research based consumers. - Enablement of an efficient quota management system for chip credit assignment.- Enabling automated ceiling/quota management for 1000’s of registrations. - Improve utilization rates (efficiency) of various jobs using aforementioned resources.

Mountain View, Ca, Us

✪ Manage highly, mostly & weakly available “shared” compute and storage resources for Google’s Research Scientists - this includes managing pools, registrations in those pools, reviewing policies and configurations and ensuring alerting is in place to enable those set policies.✪ Key aspects of the role are demand planning (quarterly, annual) and optimizing capacity so that research functions are not running in to capacity bottlenecks while the ML training and inference models are running without hindrances and so also ensuring there is minimal wastage of resource capacity across a challengingly dynamic landscape.✪ Setup automation for managing ceilings & registrations (auto increases, decreases and un-registrations) to ensure most efficient management of the Research pool's shared resources.

Menlo Park, Ca, Us

✪ Managed turnkey program to incentivize & migrate 20K+ jobs programmatically from the Meta’s zero fault tolerance layer to the Async compute layer (& within the right product group) so as enable better chargebacks, reduce costs, increase overall throughput of compute resources and enable better user experience across Meta’s various platforms.✪ Managed privacy program to schematize and apply user data retention policies to existing Async jobs and to ensure new jobs are schematized automatically using new design templates.

Santa Clara, Ca, Us

Managed a program for ServiceNow’s security audit remediation program under the CIO’s office: ✪ IT Vulnerability (patch) management – across Cloud & Infrastructure environments & 20K endpoints. Including tools such as CrowdStrike, Tenable, Entrust, Okta and SailPoint.✪ Setting up of the Cloud Center of Excellence for bringing ~800 public cloud accounts (with ~17K VMs) being used for various business purposes – Google GCP, Amazon AWS and Microsoft Azure – under one roof with common governance, policies & tools (for capacity, cost and security – vulnerability, threat detection, MFA, IP Whitelisting).

Seattle, Wa, Us

Managed a program at a major Pharmaceutical that consisted of various initiatives pertaining to health care related applications that had critical impact across various business verticals:✪ Active Directory Upgrade impacting ~500 enterprise applications - involving multi-tiered impact across the organization and applications that were spread across numerous platform used by a very diverse user base.✪ Service Now Upgrade management - release families Madrid, New York, Orlando & Paris.✪ Identity & Access management, MFA✪ Resource Optimization Initiative - rationalizing and streamlining the allocation, usage and throughput of resources across numerous skill verticals.

Sunnyvale, Ca, Us

✪ Successfully managed a program for remediating audit observations related to critical GXP systems for compliance with FDA 21 CFR Part 11 requirements involving: (1) Computer System Validation – URS, FS, DS, Trace Matrix, Testing Protocols, IQ, OQ, PQ (2) System Risk Assessment (3) Vendor risk assessment, (5) Incident & Problem management (CAPA), (6) Malware protection & Data Loss Prevention (7) Disaster Recovery. ✪ Identity & Access Management: Led the solution development of a centralized identity & access management solution involving existing components that managed various aspects of an overall disjointed IAM process - such as Workday, ServiceNow, OKTA, CyberArk & ActiveDirectory for managing joiners, movers and leavers (JML) process, user recertification, centralized management for passwords & privileged IDs and enabling fine grained role-based authorization to GXP & SOX systems. Led requirements gathering, current & future state designs, solution/vendor selection via RFP, POC and finally solution implementation planning for GXP & SOX environments including integration with ServiceNow.

South San Francisco, California, Us

Managed project and operational aspects of the Strategic Pricing & Contract Management service (sell side functions): ✪ Managed Project Delivery (PMO) and Steady State operations (DevOps) for a suite of critical GXP & SOX applications (SAAS based and traditional) that provide needed functionality to the Business – included deploying functional enhancements (involving requirement gathering to solution delivery), service/fix packs, managing e2e operations, streamlined functioning of critical batch-jobs related to high value payments and settlements.✪ Increased Customer Satisfaction by setting up ITIL based Service Management processes – Service Request, Incident, Problem & Change management from scratch and designed SLA’s/Balanced scorecard for various vendors supporting the services in order to drive better business outcomes.✪ Eliminated late settlement penalties (tune of $1M per year) by leading development of automation tasks to optimize various business processes, business reporting requirements and monitoring of critical components & high value financial transactions (SAP Settlement Jobs etc.) exceeding $10B in terms of annual revenue, chargebacks, discounts & rebates.✪ Reduced cost of supporting the environment by $250K within 18 months via automation & process optimization. Also reduced exposure to penalties due to delayed settlement payments ($1M per year).✪ Turned around the perception of IT by business and trading partners by ensuring zero observations or defects during the external (KPMG led) Audit of all managed GxP and SOX systems, 2 years consecutively, in keeping with FDA & HIPAA requirements.✪ Managed a team of 12 people – virtual and onsite - and exceeded set objectives 2 years consecutively. ✪ Partnered with Business in laying IT Roadmap planning strategy and making budgetary allocations for Projects and Operations work-streams based on business value / expected ROI.

Armonk, New York, Ny, Us

Led the following work-streams for a premier health care sector enterprise client:✪ Managing SW & HW asset lifecycles from procurement to deployment to disposal.✪ Responsible for deployment of HW and SW asset tracking tools (Tivoli) and steady state support of the same.✪ Data center management – HW Planning, Rack & Stacking, 24x7 Data center operations.✪ Capacity management process owner: Responsible for deploying and managing the e2e capacity management process encompassing the following towers: Datacenters (power, cooling, rack-space), Storage (NAS & SAN – EMC, IBM & Netapp), Servers (Sun, Linux, Unix, Wintel & VMware), Networks (Switch-port capacity, IP Addressing, Bandwith Utilizations) & Databases (Oracle & SQL) & Resource capacity management. ✪ Global Incident management process owner: including major incidents and crisis management.✪ Responsible in managing roll out of all Storage (SAN & NAS) related RFS’s and provide insight in to related capital planning & forecasts. ✪ Successfully program managed the e2e Delivery Continuous Service Improvement Program (CSIP) encompassing various Service Delivery work-streams✪ Asset & Configuration management process owner for ~ 20K devices in a federated environment. Responsible for e2e management of the following tools along with their lifecycle - TADfD (SW Licensing) , TADDM (Dependency and Discovery) and CMDB.✪ Software License Management process owner - deployed solution for discovering SW license consumption and ensure entitlements are in place in order to prevent penalties.

Armonk, New York, Ny, Us

✪ Managed Global SAP operations for one of IBM's key clients that was in to manufacturing and distribution of premium drinks.✪ In this role I was responsible for SAP related SLA, Performance, Major Incident/Crisis management, Post release/go-live operational management, SAP Solution Manager issue management, Continuous Service Improvement Planning and Service Reporting.✪ Roll out of monitoring / event mgmt tools for proactive service management such as Tivoli Composite Application Manager (ITCAM) and Tivoli Monitoring (ITM)✪ I led a 60+ member strong global team comprising of SAP Basis, Unix, Wintel, Storage, Ops, Tivoli and IT Service management resources.✪ Successfully managed integration of 3 SAP instances in to one global instance with host of monitoring tools wrapped around the same - leading to massive gains in throughput and availability of the enterprise application.

Armonk, New York, Ny, Us

✪ Responsible for all IT infrastructure management work sourced out of UK and Ireland in to the Bangalore Global Delivery Center. ✪ Responsible for managing delivery of e2e IT services involving a team of 1000+ FTE in terms of Quality of Service (balanced scorecard), SLA's, Cost planning, IT Governance, Risk Management, Customer Satisfaction, Service support & delivery, Business controls and Device compliance spread across 58 client accounts.✪ Responsible for setting up and roll-out of 24x7 SAP Global Command Center for a customer having global operations that depends on SAP as a backbone of all their critical services.✪ Spearheaded roll out of best of breed processes (ITIL) and Tools - such as Tivoli Suite (ITM6.1), SAP Solution manager, Tivoli Enterprise Portal (TEP), Tivoli Application Dependency and Discover manager (ITADDM), Tivoli Composite Application Manager (ITCAM), Remedy6.0, HP Performance Advisor for specific clients.✪ Managed all of IBM's UK and Ireland based customers sourced in to IBM Bangalore Delivery Center cutting across Financial, Distribution, Pharma and FMCG sectors.

San Jose, California, Us

Senior Tech Lead catering to Microsoft's enterprise and home users under warranty.

Junior Engineer project managing quality of construction, billing, estimation and execution against plan for various projects spread over Mumbai.Job responsibilities included contractor and vendor management.

Masters, Computer Science

Be, Engineering

Education record