Drew Ball Email & Phone Number

Melbourne, VIC, AU

Doncaster, Victoria, Australia

Melbourne, Australia

• Mobile Device Management - Airwatch
• Cisco Telephony Management
• Microsoft Lync/Skype for Business Roll-Out
• Exchange 2003 - 2010 Migration - Mobile devices
• Management of diverse Telephony infrastructure

Liaising between the business units to ensure that telephony requirements are met and executed inline with business strategy.

· Customer support and relationship management · Carrier/Vendor management · Customer training · Presales support · Implementation management and support · Technical implementation assistance This role was originally customer support for an OnLine Hosted Call Centre product.. Since taking over the role from the incumbent, the role has been expanded to.

· MS Windows/Office suite support · Windows Domain Account Administration · Hardware/Software issue diagnosis and resolution · Data/Voice Account Management · Project Management · Software/Hardware ProcurementThis contract was billed as helpdesk/desktop support, however International All Sports utilized my previous Telco and project management experience.

· Account unlocks/password reset · VPN client configuration · Microsoft software support · Initial hardware issue diagnosis · Managing end-to-end service restoration for user.Had 1 weeks training to learn all new CRM system, and gain and understanding of company/project policies and processes. By the 4th week, was also assisting colleagues with queries on.

· Liaising and scheduling clients to visit and perform routine maintenance and repairs. · Up-skilling as necessary in order to cope with diverse range of systems, both PC, MAC and Linux based · Full hardware and software support for existing desktop/laptop machines, and Omni supplied hardware. · VPN setup and configuration · Microsoft Windows 2003 SBS ­.

· Security audits · Windows 2000 server maintenance and rationalization · Desktop and laptop installation configuration and maintenance · Payroll upgrade support · Data infrastructure support · Telephony support · Liaising with external vendors for supplies and support contract maintenance · Process management/creationRemoved a major outbreak of multiple.

· Initial triage of incoming Voice issues including POTS, ISDN, Cellular, and VOIP · Initial triage of incoming Data issues including ADSL, Frame Relay, DDS, TTS, ATM, VPN, WLAN, CDMA1xRTT, CDMA-EVDO · Liaising with high-end corporate clients, tech resources, and service delivery partners · Providing feedback to Client Account Managers of possible upsell.