Bally Mann Email & Phone Number

United Kingdom

Birmingham, United Kingdom

Deployment of training across the UK & Ireland RegionsManagement of course portfolios from scheduling to deployment, along with management of cancellations, no shows and missed sessionsMaintain and manage strong relationships with key stakeholders, being the first point of contact for my courses within the businessVenue booking and accommodation managementProvide onsite support and logistics for course deploymentSupport the recording, editing and production of online modules/webcastsBe the first point of contact for queries from the practice in relation to the courses that I am responsible for and respond to ad hoc Talent Development related queriesCoach and partner with the Learning Coordinators onshore and offshore to increase their knowledge, skills and competence within their roleResponsible for the detailed review of work performed by the GSS Learning administratorSupport the management of course financials e.g. Invoice review, follow up with suppliers as required, ongoing monitoring of spend and forecastCreate and maintain Management Information reports, for learning consumption data and course registrationsOngoing management of UK&I learning mailboxes

Birmingham, United Kingdom

Venue booking and accommodation management Ongoing management of multiple UK&I Learning mailboxes Create new participant profiles and review coaching records held on the UK&I Coaching toolsPrepare and deliver reports as necessary, based upon relevant KPI’s and feedbackResponsible for the administration of the Talent Centre Career Diagnostic Tool Input of Talent Centre financials, reviewing of invoices and follow up with suppliers as and when necessary, budgeting preparation and monitoring of spend. First point of contact for queries from stakeholders and participants, ensuring they are answered in a timely mannerProvide ad hoc project and administration assistance, as required, within the Firm Wide Talent Development Team

Birmingham, United Kingdom

► Supervise a Team of CRT Administrators► Allocate and monitor tasks assigned to CRT Administrators, ensuring the delivery of these tasks to defined deadlines► First point of contact for Service Line Resource Management teams in UKI or FSO► Participate in weekly Service Line Resource Management communications. Maintain accurate Retain Enterprise records based on data feed from Resource Management teams & technical staff► Highlight issues with bookings or record changes for review by Resource Management teams & technical staff► Report to CRT Team Leader/CRT Manager on issues with data upload or queries over service provided► Maintain accurate workflow records ► Review and maintenance of Retain data► Produce CRT Management approved ad-hoc reports for BU teams and Central Retain Team Leader/Manager – continual review of SL reporting through gatekeeping and priorities process► Coach colleagues in CRT in areas of expertise► Provide support to other CRT service line teams as and when required► Contribute to wider CRT initiatives► Contribute to Service Line projects & initiatives. Escalate improvement ideas to Team Leader, Manager or Service Development Advisors. ► Work with Service Development Advisor and CRT Manager to develop, enhance and streamline services provided to UKI or FSO service lines supported

Redditch

Reporting to the Operations & Collections Support ManagerManagement and Development of the Operations TeamEnsure all work for both external and internal customers is completed within the agreed SLA'sLiaise with Outsource suppliers for the implementation, production and mailing of Contact lettersComplete invoice reconciliation for the production and mailing costsEnsure all team tasks and processes have up to date proceduresResponsible for maintaining the Operations Procedure documentRegularly review existing tasks and processes to enhance Team performance and reduce costs Work and support my internal and external stakeholders to ensure all projects and new processes are delivered within agreed time frames

Redditch

Reported to the Operations ManagerResponsible of ensuring all Operations Tasks were completed within agreed SLA, by ensuring team members had the correct training and support.Managed the Client Services Queries process.Key contact with Clients for resolution of queries and ensuring best practice is used.Supported Dialler Manager with the delivery of MI reports and daily management of the Dialler.

Redditch, Worcestershire.

Responsible for the daily management of the automated Dialler system.Ensure all dialler campaigns are planned and executed in advance.Work closely with the Collections management team to ensure delivery of business goals.Reporting on Dialler MI and providing summaries on these reports and delivering them to senior management.Support Collections team with client queries and managing client expectations.

Managed the delivery of change projects impacting customers across the Consumer Customer Base

Management and Development of the Planning and Reporting Team. Responsible for the management and implementation of the National Collection Strategy, across the Consumer customer base.

I was responsible for the collection of outstanding balances for both Consumer and Business accounts.

Hnd, Business And Finance

Education record