Skills: Detail-oriented, Networking, Computer literacy, Communication.•Assessed cases according to the applicable rules, initiated case files by sending document checklists and submitted applications by closely monitoring the status updates.• Supported immigration lawyers with their appointments and scheduled their meetings along with handling enquiries related to all new pathway programs.• Prepared ledgers and excel files for the submitted applications to keep the track of updates and taking full accountability for the same.• Developed an understanding of how to write immigration letters, fill out necessary forms and prioritized the tasks based on the urgency.

Skills: Windows Installation, Operating system, Shipping, Receiving and Customer service.•Managed entire sales cycle from engaging in consultative sales, facilitated 5-7 clients daily to solve their consumer electronic issues.• Resolved unsatisfactory customer service complaints, held grievances, and implemented action plans by performing call-backs and investigating the root-cause to prevent recurrences.• Diagnosed client’s devices and provided quality service which ultimately led to increase in service plan options by 20% of department’s profitability and saving consumers from re-buying electronics.• Educated customers with basic computer knowledge and provided round-the-clock hardware and software assistance.

•Monitored Precinct coverage frequently and confirms adequate zoning by providing inputs to the schedule.• Completed Customer Service Evaluations for Agents according to the standards identified by the store.• Managed the profitability and performance of the department through designated scorecards and assessments.• Built Loyal Clientele through personalized service and ensuring integrity of customer’s accounts.• Performed customer call-backs in a busy, queue based and efficiently worked towards inbound to meet Key Performance Indicators (KPI’s) and department targets.

Skills: Organizing, Prioritizing, Problem-solving, Phone etiquette, detail oriented. Greeting clients and providing information by answering questions and requests.• Distribute incoming mails and will be managing the internal correspondence between the faculty.• Maintaining inventory of office supplies and filling system for easy access of records.• Completing daily deposits and process all payments in a timely manner.

Skills: Money handling, Customer service, Adaptability.• Generated E-sales with the help of social networking sites.• Promoted superior experience by addressing customers concerns.• Tailored recommendations according to customers’ needs and aiming optimal satisfaction.• Served more than 200 customers with reliable products of Crown Creations• Created invoices and educated customers regarding promotional offers to enhance sales.• Collecting the feedback from customers and holding customer’s grievances if any.

Skills: MLS system, TREB, Tax forms, Communication skills and Time management.• Prepared correspondence, scheduled meetings and greeted clients by answering phone calls.• Acquaintance with MLS and TREB and prepared listings.• Updated clients’ conversations and requirements in the database and generated leads.• Communicated deadlines, prioritized and managed action items.