Balpreet Saran Email & Phone Number

Auckland, NZ

Auckland, New Zealand

• Maintaining peak network performance and security: Performing regular scheduled maintenance and preventative measures across the entire network infrastructure.
• Successfully migrated 300+ websites: Collaborated with the NOC team to seamlessly transition websites to a newly designed network, boosting performance and security compared to the legacy system.
• Enhancing scalability and security through cloud design: Designing a secure cloud network to effectively host various applications like online stores and CRM systems.
• Automating efficient deployments: Creating and managing CI/CD pipelines utilizing AWS tools (CodePipeline, CodeBuild, CodeDeploy) to streamline deployment of new features developed by engineers.
• Reduced client costs by 40%: Orchestrated the migration of clients from a local data center to the AWS cloud environment, resulting in significant cost savings.

Auckland, New Zealand

• End-user support: Provided comprehensive support for laptops and desktops, including setup and troubleshooting.
• Network administration: Designed and managed local area networks (LANs) to meet client needs.
• Software configuration: Installed and configured software, including email clients, for optimal user experience.
• Security management: Administered SSL certificates to ensure secure web presence for clients.
• Website development: Created custom websites tailored to client business needs and preferences.
• API integration: Successfully integrated third-party services into websites using REST APIs, enhancing functionality.

• Transformed designs into reality: Converted graphic designer mockups into functional websites using HTML, CSS, and JavaScript themes.
• Enhanced business functionality: Implemented websites and integrated solutions to streamline business operations.
• Ensured website uptime and performance: Maintained the company's web server, database server, and media server for optimal website performance.
• Managed user engagement: Created and distributed newsletters to keep subscribers informed about new products and industry updates.
• Strong team player: Collaborated with staff and teams to develop, format, and deploy website content effectively.
• Technical expertise: Assessed project needs, determined suitable architecture, coding requirements, and specialized solutions, recommending the most effective approach.

Auckland, New Zealand

• Provided expert ADSL support: Troubleshooted various ADSL network configurations for customers over phone and email.
• Developed innovative solutions: Researched and developed solutions for known and emerging ADSL issues, improving customer experience.
• Mastered wireless troubleshooting: Set up and troubleshooted wireless networks across a range of products, ensuring optimal connectivity.
• Adept at escalation management: Handled escalated technical and business inquiries from customers, resolving complex issues effectively.
• Championed customer satisfaction: Focused on workflow efficiency, exceptional customer service, and quality assurance to deliver a positive customer experience.

Chandigarh, India

• Delivered internet connectivity: Installed and configured various ADSL modems and routers at customer locations to establish reliable internet access.
• Network troubleshooting expertise: Set up and troubleshooted Local Area Networks (LANs) and Wireless LANs (WLANs) to ensure optimal network performance.
• On-site technical support: Provided on-site problem resolution for users experiencing issues with laptops, desktops, and network connectivity.

Ludhiana, Punjab, India

• Provided first-line customer support: Assisted customers with resolving common technical inquiries, ensuring efficient issue resolution.
• Managed user accounts: Created and updated user profiles in Active Directory and Exchange Server for seamless access to company resources.
• Expert remote troubleshooting: Diagnosed and isolated user issues through effective communication and remote access tools.
• Comprehensive hardware support: Provided technical support for a variety of devices including PCs, laptops, fax machines, printers, and scanners.
• Technical problem-solving: Tackled a wide range of software, hardware, and network operational issues to maintain user productivity.

Bachelor Of Engineering (Beng), Computer Systems Networking And Telecommunications

Diploma In Computer Networks, Computer Systems Networking And Telecommunications

Diploma In Computer Applications, Computer Science