Balqis Amini Naisa Email & Phone Number

Yogyakarta, Indonesia

• Primarily responsible in handling customer feedback, complaints and ensure feasible solution within the time limits.• Proactively maintain strong customer relations and retentions strategies.• Take initiatives to reach prospective customers via phone, e-mail and WhatsApp and track interactions in dashboard record CRM of customers engagement.• Identify customer needs and keep customers updates on the latest products in order to increase sales and expand the customer base by upselling, cross-selling and monitoring retention rate.• Work closely with Marketing team in shaping e-mail marketing strategy and drafting impactful insights from customer feedback.• Collaborate with Operational & Business Development team to insightful reports on customer behavior, sales performance, and other operational key metrics.

- Oversees all financial transactions and ensure the organization adheres to all legal accounting practices by doing budget planning, financial reporting, record-keeping, and managing incoming and outgoing funds for the organization projects.- Created and provided all the need of the fundraising projects such as foods, tee, lanyard, tote bag.- Carry out end to end recruitment process of member organizations candidates such as planning,reviewing CVs, interviewing, and hiring.- coordinated and handled organization of the annual funds with 3 treasuries from 3 different major in the same faculty.- Coordinated and collaborated partnership with some cafes and public places for held work project events in each period.- Compiled monthly dues and remind all organization members to fulfilled the monthly dues in 12 months.

- Oversees all financial transactions and ensure the organization adheres to all legal accounting practices by doing budget planning, financial reporting, record-keeping, and managing incoming and outgoing funds for the organization projects.- Created and provided all the need of the fundraising projects such as foods, tee, lanyard, tote bag.- Carry out end to end recruitment process of member organizations candidates such as planning,reviewing CVs, interviewing, and hiring.- Compiled and remind to all the organization members to fulfilled the monthly dues in 12 months and made annual report of monthly dues