Regional Sales Manager - GCC | VinFast As the Regional Sales Manager for Vinfast, I am responsible for leading the brand’s market entry across multiple GCC countries, including Oman, Bahrain, Qatar, and Lebanon. My role encompasses sales strategy, operational oversight, and cross-functional collaboration to drive growth and establish Vinfast as a key player in the region.Key highlights include:Successfully led the launch of Vinfast’s first showroom in the GCC (Oman)… Show more Regional Sales Manager - GCC | VinFast As the Regional Sales Manager for Vinfast, I am responsible for leading the brand’s market entry across multiple GCC countries, including Oman, Bahrain, Qatar, and Lebanon. My role encompasses sales strategy, operational oversight, and cross-functional collaboration to drive growth and establish Vinfast as a key player in the region.Key highlights include:Successfully led the launch of Vinfast’s first showroom in the GCC (Oman), managing IT infrastructure, logistics, and operations for a seamless market entry.Oversee IT, logistics, marketing research, product planning, and pricing strategies to ensure cohesive and efficient operations across the region.Conduct in-depth market research to develop tailored product offerings and competitive pricing strategies that resonate with regional consumers.Ensure effective supply chain and logistics management, supporting Vinfast’s growth and timely market entry in multiple countries.Collaborate closely with internal teams to align sales, marketing, and operations efforts, driving brand awareness and customer engagement across the Middle East. Show less

Experienced Business & CRM Manager specializing in customer relations, business development, and aftersales operations. Proven track record in driving revenue growth, brand management, and customer retention. Highlights include:Enhanced bodyshop retention with a concept offering up to 5 years of agency repair.Led change management initiatives by optimizing systems and processes through standardized operating procedures (SOPs).Established the first-ever CRM department and call… Show more Experienced Business & CRM Manager specializing in customer relations, business development, and aftersales operations. Proven track record in driving revenue growth, brand management, and customer retention. Highlights include:Enhanced bodyshop retention with a concept offering up to 5 years of agency repair.Led change management initiatives by optimizing systems and processes through standardized operating procedures (SOPs).Established the first-ever CRM department and call center operations, pioneering post-service follow-up and instant feedback.Created simplified and sustainable processes to overcome operational challenges.Achieved steady and stable revenue growth through ethical practices.Implemented Suzuki Quality Systems to revitalize the brand.Developed profitable business lines under the Fixplus brand, introducing Suzuki Genuine Oil and allied products.Fostered associate engagement and improved team bonding.Emphasized enhanced repair and customer service quality standards.Streamlined operations through automation and the implementation of Dealer Management Systems (DMS).Conducted training programs on principal SOPs, non-technical skills, and sales in aftersales.Developed strategic partnerships for service marketing and financial tie-ups.Optimized pricing strategies for services, accessories, and contracts.Managed brand operations for Citroen Service UAE, focusing on customer service standards.These experiences highlight my ability to drive operational excellence, enhance customer satisfaction, and achieve sustainable business growth. Show less

Process Optimization: Engineered and implemented streamlined processes, enhancing operational efficiency and elevating customer satisfaction.Digital Transformation: Pioneered the integration of a cutting-edge digital demonstration booking system, delivering a modern and seamless buying experience.Lead Conversion Specialist: Successfully converted leads from innovative marketing campaigns, significantly contributing to a substantial increase in monthly sales.Strategic… Show more Process Optimization: Engineered and implemented streamlined processes, enhancing operational efficiency and elevating customer satisfaction.Digital Transformation: Pioneered the integration of a cutting-edge digital demonstration booking system, delivering a modern and seamless buying experience.Lead Conversion Specialist: Successfully converted leads from innovative marketing campaigns, significantly contributing to a substantial increase in monthly sales.Strategic Marketing: Played a pivotal role in designing and executing impactful tactical marketing campaigns, driving market penetration and reaching new customer segments.Market Analysis and Strategy: Led comprehensive market analysis efforts, identifying growth opportunities and formulating strategic plans for expanding our customer base.Fleet Management Initiatives: Implemented strategic fleet visits, fostering strong relationships with corporate clients and enhancing the overall business-to-business sales approach.These achievements have fueled an exponential growth trajectory in monthly sales, showcasing our team's adaptability and success in a competitive automotive market.Excited about the ongoing success and looking forward to achieving even greater milestones! Show less

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KEY FUNCTIONALITIESService & Parts Function | Customer Satisfaction | Complete after Sales Operations | Revenue recognition | Semi Sales | Promise time to the Customer | Branch Management |KEY ACCOUNTABILITIES:▪Formulating the strategies and ascertaining the SOPs for operations▪Signed a strategic deal for service marketing with Suzuki, followed by financial tie-ups with banks, partnered with service providers and developing rapport with vendors▪Streamlined the… Show more KEY FUNCTIONALITIESService & Parts Function | Customer Satisfaction | Complete after Sales Operations | Revenue recognition | Semi Sales | Promise time to the Customer | Branch Management |KEY ACCOUNTABILITIES:▪Formulating the strategies and ascertaining the SOPs for operations▪Signed a strategic deal for service marketing with Suzuki, followed by financial tie-ups with banks, partnered with service providers and developing rapport with vendors▪Streamlined the DMS (Dealer management System) for seamless performance i.e. Auto line ▪Designing Curriculum and imparting technical Training the manpower▪Prepared the budget, Annual operating plans (AOP) for the FY’2015▪Finalising Warranty procedures attuned with manufacturer, formulating the Service plans etc▪Managing the Pricing mechanism for the market i.e. service pricing, accessory pricing, Contracts, Service, Retention ▪Handling Brand Management after Sales, Sales Call for all over UAE i.e. Dubai, Abu , Sharjah Show less

KEY FUNCTIONALITIES:Analyse and market test the product | developed relationship with corporate clients | Fuel efficiency measures | Zero carbon | Environmental consciousness for Green Environment

KEY FUNCTIONALTIES:Quality Control | Technical Support | Regulatory Compliance | ERP (SAP/Oracle/Maximo) | Fleet Management | Automotive Sales | Equipment Maintenance | Associate Engagement | FinancialsKEY ACCOUNTABILITIES:▪Accredited with #1 ranking in Middle East & Africa for 2012-‘13 at Dubai after Sales Service Center ▪Achieved the first ever Honda Certified Service Advisor Certification in the Middle East & Africa ▪Attained 75th percentile in Gallup’s… Show more KEY FUNCTIONALTIES:Quality Control | Technical Support | Regulatory Compliance | ERP (SAP/Oracle/Maximo) | Fleet Management | Automotive Sales | Equipment Maintenance | Associate Engagement | FinancialsKEY ACCOUNTABILITIES:▪Accredited with #1 ranking in Middle East & Africa for 2012-‘13 at Dubai after Sales Service Center ▪Achieved the first ever Honda Certified Service Advisor Certification in the Middle East & Africa ▪Attained 75th percentile in Gallup’s benchmark employee & customer relationships▪Fostered “Go Green” initiative in Automotive Industry creating a sustainability project▪Analysing of repeat repairs/visit internal & external to improve ‘Fix it Right First Time” Show less

CAREER PROGRESSION▪SERVICE MANAGER – RASHIDIYA BRANCH NOV’11 – DEC’12▪BRANCH MANAGER (DEALER PRINCIPAL ROLE) – AL AIN BRANCH FEB’11 – AUG’11▪SERVICE MANAGER – AL AIN BRANCH FEB’09 – JAN’11▪SAP IS AUTO SUPER USER NOV’07 – JAN’09▪HI-TECH SERVICE ENGINEER / SERVICE ADVISOR – ABU DHABI BRANCH FEB’03 – OCT’07▪SERVICE ADVISOR – DUBAI BRANCH NOV’02 – JAN’03KEY… Show more CAREER PROGRESSION▪SERVICE MANAGER – RASHIDIYA BRANCH NOV’11 – DEC’12▪BRANCH MANAGER (DEALER PRINCIPAL ROLE) – AL AIN BRANCH FEB’11 – AUG’11▪SERVICE MANAGER – AL AIN BRANCH FEB’09 – JAN’11▪SAP IS AUTO SUPER USER NOV’07 – JAN’09▪HI-TECH SERVICE ENGINEER / SERVICE ADVISOR – ABU DHABI BRANCH FEB’03 – OCT’07▪SERVICE ADVISOR – DUBAI BRANCH NOV’02 – JAN’03KEY FUNCTIONALITIES:Customer Service Values(CSI) | Automotive After-Sales Management | Warranty & Policy | Business Development | Warehouse Management | Technical Training | Team Work | Parts Logistics |Service |KEY ACCOUNTABIITIES:▪Chosen as a member of SAP Dealer Business Mgt (IS AUTO) Ops & version Upgrade & Apps Program▪Executed on various ERP’s on Maximo, Oracle & SAP Platforms, Ms Office and Internet Apps▪Developed efficient diagnostic methodology to record, understand and resolve technical concerns▪Implemented Trainings programs & innovative KPI’s which contributed substantial revenue growth steadily Show less

CAREER PROGRESSION▪SERVICE MARKETING EXECUTIVE – DUBAI HEAD OFFICE DEC’00 – JUL’02▪WORKSHOP CONTROLLER – ABU DHABI BRANCH MAR’99 – NOV’00▪BODY SHOP SUPERVISOR – ABU DHABI BRANCH APR’97 – FEB’99▪SERVICE ADVISOR – DUBAI BRANCH JAN’97 – MAR’97KEY FUNCTIONALITIES:Spare Parts Management | Corporate identity | Channel partners | Parts Marketing | Branch management | MIS & automated systems | Service Marketing | Inventory Management |… Show more CAREER PROGRESSION▪SERVICE MARKETING EXECUTIVE – DUBAI HEAD OFFICE DEC’00 – JUL’02▪WORKSHOP CONTROLLER – ABU DHABI BRANCH MAR’99 – NOV’00▪BODY SHOP SUPERVISOR – ABU DHABI BRANCH APR’97 – FEB’99▪SERVICE ADVISOR – DUBAI BRANCH JAN’97 – MAR’97KEY FUNCTIONALITIES:Spare Parts Management | Corporate identity | Channel partners | Parts Marketing | Branch management | MIS & automated systems | Service Marketing | Inventory Management | Pricing | Show less