Andrew Balser Email & Phone Number

Redmond, Wa

Kirkland, Wa

6mos Assignment in Redmond, WA:-Systems Administrator (Linux)--Corporate network and server administration: firewalls, servers, workstations, Asterisk PBX---All-Linux environment---CLI administration of DNS, email, DHCP, IP phone, source code mgmt, and other servers

Seattle / Indianapolis

Interacted on client-site with archive, capital planning, accounting, and environmental health & safety staff in efforts to gather critical support documentation for case origination.Consulted with State Archive facilities staff in gathering relevant statutorily retained correspondence, documents, and statements.Cross-referenced multiple institutional and government databases to identify key information needed for successful client case resolution.Securely transported, imaged, and stored gathered hard-copy and/or digitally acquired information for indexing and referencing within cloud storage.Provided administrative support for document preparation for multi-million dollar mediation efforts undertaken by Restorical Research on behalf of high-profile academic institutions, municipal and state agencies, and commercial organizations.Assisted with file and folder management in cloud storage system.Provided on-demand support services for PC, copier, printer, network, and A/V equipment, at multiple office locations.

Indianapolis, Indiana Area

Performed ground-up build and delivery of VMware vSphere operating environment utilizing existing assets. Consulted directly with client on a regular basis for continual evaluation of system requirements and review of operating goals, given hardware resource constraints. Through continual research and application of knowledge, I delivered a functioning system within a finite timeline providing basic functionality, including comprehensive documentation with recommendations for future work. This individual project was completed as part of an internship where I was the sole project manager.

Indianapolis, Indiana Area

Provided phone, chat, and email technical support to students, faculty, staff, and affiliates of the university. Supported clients in configuration and troubleshooting of client-owned and university-owned devices. Assisted with connectivity to university wireless and wired networks, access and installation of university provided applications and operating systems. Provided extensive support to end-users with establishment of additional computing accounts and existing account management.

Indianapolis, Indiana Area

Operated daily city pickup & delivery route with a focus on Indianapolis' downtown, most urban area. Average weekly clock time was 55 hours. Frequently supervised new hires from outside the company, as well as from in-house driver training program for formal training of city p&d operation and to validate candidates ability to execute knowledge and training in the fast-paced, urban environment.

Bachelor'S Degree, Computer & Information Technology, 3.98

Activities and Societies: Tau Alpha Pi Academic Honor Society Purdue School of Engineering & Technology at IUPUI http://engr.iupui.edu

General Studies