• Resolved guest concerns and complaints in order to maintain a positive atmosphere• Developed repeat business by establishing lasting relationships with guests• Consistently exceeded sales goals by efHciently managing sections and multi-tasking• Enthusiastically performed tasks that were outside of the job description• Held the key to the restaurant, performed nightly cash-outs, and ensured tip-out was done properly

• Received company recognition for providing superior customer service• Earned a reputation as an expert in handling difficult and hard-to-please guests on numerous occasions, turned unhappy guests into raving fans• Thrived within high-volume environments, serving up to 250 guests per shift• Broke a record for highest sales by a server in a single shift