Baltazar Latimer Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona, United States

Manage a portfolio of accounts while expanding merchant partnerships, focusing on sustainable growth and retention.Supervise and manage the performance of agents in the Customer Solutions Call Center, ensuring KPIs are met.Facilitate training sessions to enhance agent skills in customer service, communication, and problem-solving techniques.Collaborate with leadership and cross-functional teams to resolve issues and create strategic solutions.Leverage data analysis to monitor agent performance and provide coaching for continuous improvement.Maintain accurate training records and feedback, driving improvements in both merchant reliability and delivery accuracy.Educate merchants on in-app marketing, ads, and other product offerings, supporting business growth.

Greater Phoenix Area

Led a book of business, focusing on client satisfaction, retention, and driving business expansion opportunities.Collaborated with subject matter experts to ensure relevant and up-to-date training content.Provided train-the-trainer sessions for vendor partners, maintaining consistency in quality and delivery.Partnered with supervisors to review client accounts and address complex issues, driving growth and retention efforts.Led workshops and training initiatives, facilitating skill development across teams.

Greater Phoenix Area

Managed customer inquiries and complaints, ensuring timely and satisfactory resolutions.Created strong relationships with customers to boost satisfaction and loyalty.Utilized communication and problem-solving skills to foster positive interactions.Handled up to 100 customer calls per day, maintaining a high standard of service.

Arizona, United States

Run daily routes where I resolve customer pest concerns and issues.Educate clients on how to prevent any further re-infestations. Work with minimal supervision while handling all company vehicles with products or tools that might be needed for a client visit.Mix, apply and work with pesticides in accordance with State and Federal laws. Keep accurate records for treatments and collect payment for services rendered. Software savvy - uses multiple programs for record keeping purposes and service needs.

Chicago, Illinois, United States

Managed store marketing windows through developing concepts and creating seasonal promotions with current trends.Provided first-class customer assistance utilizing my extensive retail knowledge. Work closely with management and became a trainer to the incoming trainees.

West Chicago, Illinois, United States

Run daily routes where I resolve customer pest concerns and issues.Educate clients on how to prevent any further re-infestations. Work with minimal supervision while handling all company vehicles with products or tools that might be needed for a client visit.Mix, apply and work with pesticides in accordance with State and Federal laws. Keep accurate records for treatments and collect payment for services rendered. Software savvy - uses multiple programs for record keeping purposes and service needs.

Oswego, Illinois, United States

Performed all support tasks such as cleaning, taking care of equipment, and restocking display cases.Worked on registers daily to authorize returns and exchanges and audit receipts.Maintained cafe cleanliness at all times, including cleaning tables, main condiment bar, and removing trash.