Online Banking• Ensuring that the customer service provided meet the expectations.• Perform quality checks, develop and review performance reports, identify areas to improve and implement measures to improve performance.• Ensure highest level of quality and response time• Follow up and communicate information accordingly in a timely manner to the final customers.• Develop knowledge of customer specific solutions and needs.• Reporting to senior management• Dealing with the French customer care manager for solutions• Reporting escalations and statistics to the Direction• Cooperate with different projects partners• Identifying needs and problems

Delegating tasksMonitoring the team's performanceAssisting the team by performing the tasks with them helping with training and developmentHandling complaints (from both staff and customers) Helping to hire new staffReporting to senior management

Administering the policies of the company and ensuring customer service is provided by associates in a way that it will meet expectations.Administering performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action.Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance.Lead workflow distribution and floor management to ensure service levels are consistently met and resolve complex advanced client concerns and disputes.Recruit by interviewing and making effective hiring recommendations, develop, and implement process improvements.Effectively lead change to ensure departmental objectives are met.

Ensure customer satisfaction.Deliver technical and service support via phone, Email and Chat Attend and participate in training sessions and staff meetings.Ability to adapt to change and respond to all requests in a professional manner.Maintain customer confidence and protect by keeping information confidential

- Manage every aspect of our newly expanding operation in country- Collaborate with local businesses to acquire all necessary resources and services- Conduct extensive research regarding the market and learn everything possible - Develop marketing and production teams with local expertise- Collaborate with leadership to strategize how best to roll out product line- Network effectively with local clients and develop strong professional relationships- Work to ensure deadlines are met and budgets are maintained- Contribute to the overall global success of our company==================================================Strong interpersonal skills.A polite, friendly and diplomatic manner.Excellent communication skills, both written and verbal.A good sense of humour.Good negotiation skills.The ability to generate ideas.The ability to prioritise and manage several different tasks at once.

Provide advanced troubleshooting for customers. Taking care of escalations from front-line agents

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.Responded to customer questions and requests in a prompt and efficient manner. Responded to customer concerns with friendly and knowledgeable service.Educated customers about the brand to incite excitement about the company's mission and values.

Ensure the coordination between the office in Belgium and The team in Tunisia for Hydrologic Remote Sensing project on water networks in Tunisia