Tibor Balázs Email & Phone Number

Cluj-Napoca, Cluj, Romania

* Product owner for multiple Infrastructure Products, such as: Virtualized Platforms, Container Platform, Operating Systems, Storage, Native Hosting* Represents Infrastructure by interfacing with and engaging the customer and ensuring business outcomes are at the core of everything we do* Drive and contribute to the development of product roadmap for all.

Cluj, Romania

• Be the Technical Lead and Manager of the Business and Technology and Internal IT Teams
• Responsible for guiding Otava’s internal approach, maintenance, stability, and advancement of technology
• Understand the business systems, capabilities, security model and provide oversight for engineers responsible for day-to-day operations, enhancements, and deployments of new internal and external facing systems
• Identify the roles, skills, and knowledge required within the department structure, while helping to grow and develop the team through exceptional training and coaching programs
• Establish, maintain, and enhance team relationships across the Otava organization
• Strengthen client relationships and advise on best practices regarding Otava’s Cloud environment, products, and services

Cluj-Napoca, Cluj, Romania

• Responsible for the introduction and support of Modern Client devices
• Integration of cloud-oriented productivity suites
• Working to continuously develop technical skills
• Create, maintain, and promote ITSM documentation

Cluj-Napoca

• Managing the setup requirements, implementation workflows, and establishing process and best practices for the suite of new Service Delivery tools, working closely with operations leadership.
• Developing process, content, and training for continued adoption and operationalization of the operations knowledge center
• Consulting on the establishment, development, and ongoing organization of the Service Delivery and technical training tacks in Service Delivery and HR Tools
• Leading Service Delivery projects targeted at the retention of customers and overall improvements to internal and external customers
• Assist in the onboarding of international employees with equipment set up and login configurations

Cluj County, Romania

• Provide guidance, instruction, direction and leadership to an international team (multiple locations) and multiple shifts (2nd and 3rd shifts US)
• Work in conjunction with Director of Operations to establish, write, and track the team’s quarterly goals
• Review / Approve / Deny all Out of Office Requests (WFH/PTO/SICK)
• Review / Approve / Deny Expense Report
• Perform one-on-one meetings weekly to track goals, KPIs, to evaluate performance and to identify career goals, paths and areas of improvement
• Manage the team’s workload: priorities, identify daily roles and responsibilities

Cluj County, Romania

• Providing support services for Neverfail Cloud Services and Product offerings to Neverfail Partners
• Implementation, support, monitoring and maintenance of Neverfail Data Center and other site infrastructure and services. Including, but not limited to: Server, and storage hardware, LAN, and WAN services
• Alert and Notify Partners, and internal users of system events, outages, performance degradation events
• Develop operational, configuration, and upgrade documentation and KB articles for internal and externa use
• Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems and services
• Including but not limited to: server/client Operating systems, messaging and database services, reporting and monitoring platforms, Terminal Services, VPN, Web Proxies, Virtualization platforms, and other software.

Cluj County, Romania

• being an IT Consultant for Intercars Romania
• troubleshooting Microsoft Dynamics Navision 2009
• implementation, support, monitoring and maintenance of the network
• installing and configuring servers, based on the needs of the company (RAIDs, installing ESXi, installing Windows Server 2012 and configuring different roles: AD, DC, DNS, Certificates, DFS, Remote Desktop Services)
• managing the current infrastructure
• searching and testing new software, solutions which could upgrade or enhance our infrastructure

Cluj County, Romania

• being an Enterprise administrator and IT Consultant
• installing and configuring Microsoft SQL Server for clients along with our software called ExESS
• creating virtual machines in VMware VSphere for new colleagues and servers for our infrastructure
• installing and configuring servers, based on the needs of the company (RAIDs, installing ESXi, installing Windows Server 2012 and configuring different roles: AD, DC, DNS, Certificates, DFS, Remote Desktop Services.
• managing the current infrastructure
• searching and testing new software, solutions which could upgrade or enhance our infrastructure

Cluj County, Romania

• participating together with other team members in the implementation of essential projects for major applications: - implementation of application on SharePoint platform (Virtual Shop, Corporate Cluj SharePoint).
• providing technical support for and monitoring the IT infrastructure in the Cluj Campus (Data Center, network infrastructure, VoIP, conference rooms infrastructure: projectors, sound; users devices: PCs, laptops.
• monitoring the storage and backup infrastructure for the Cluj Campus: ensuring optimal performance, availability, backup and storage capacity
• offering technical support and documentation for more than 40 physical and virtual Windows servers
• administrating VMware infrastructure and Windows systems and services such as: AD, DNS, NTFS, DHCP, TCP/IP
• being responsible for the security and updates (patching) for the servers, PCs and laptops

Cluj County, Romania

• creating AutoCAD objects and proposal projects for the Applications and Sales Teams
• creating full projects(as built’s) with the Applications Team to help the Customer and the Technicians on the field
• improving the Applications Team productivity by creating additional software in Quickbase

Cluj County, Romania

• creating Wavestore training videos using Power Director, AVS Video Editor and Photoshop
• creating AutoCAD objects for the Applications Team to use in Microsoft Visio
• helping the company by creating and maintaining different applications in Quickbase
• providing technical support for the company's Field Technicians who were out on the field, mounting new systems or fixing and maintaining old systems

New York, NY, USA

• being the SME for Wavestore
• building and servicing workstations, servers used for surveillance systems and access control
• installing linux on servers, programming Wavestore for customer needs
• managing the company’s warehouse (>$500K)
• created a helpdesk software on the Quickbase platform to ease the support technicians
• troubleshooting cameras, switches, access points, routers,

Budapest

• taking ownership and was managing the more complex IncidentsIMAC requests from end-to-end and performed the logical IncidentIMAC tasks and co-ordinated all other activities required for the completion of the.
• the main task, however, was to speed up incidentrequest resolution by circulating on the floor providing immediate technical help and guidance to the primary agents and/or resolve incidentsrequests dispatched to the.
• the purpose of this role was to increase efficiency within the Service Desk and to increase and maintain a high First Level or Service Desk Resolution Rate
• training other Service Desk RDMs and Service Desk Agents
• besides that I was working a lot with Active Directory, I was using the remote control tools to take over the users screens and fix the issue, without dispatching it to a higher level, in a short period of time to.
• working on the implementation of the new systems and software with the Local Technicians from all over Romania to ensure that the quality of the support we provide for the customer is at a very high level

Budapest, Hungary

• main responsibility was the user support and customer service, by being present and available to clients requiring technical assistance.
• single point of contact for the users who called our IT Service Desk:- providing the highest level of customer service- answering the incoming calls, tracking all information in a call tracking system, using a.
• was diagnosing and resolving technical hardware and software issues, researching questions using available information resources
• following our standard Service Desk procedures, logging all interactions in the used ticketing system
• identifying and escalating problems for situations requiring urgent attention to the appropriate resolving teams and groups was one of the most important tasks in my day-by-day work

Cluj-Napoca, Romania

• creating plans and documentation for large buildings such as shopping centers, hotels and also for entire neighborhoods
• creating presentations for the customer, after the 3D drawings were ready, which means, mostly, rendering pictures in ArchiCAD.
• (after a couple of months I was responsible for) creating plans with construction details for the whole company, which helped the engineers and the qualified workers on the construction sites and creating a system on.
• searching for new materials and technologies which could have improved the looks, the design, the concept of the new buildings; all this time, I was at showrooms, exhibitions and I attended a lot of material.
• learning how to use new software, which can improve the quality of my work, like: ArchiCAD 9-11, Photoshop, Solidworks
• troubleshooting IT related problems, from time to time, which occurred on my or my colleagues PC's: - adding network drives, installing printers, plotters for my co-workers - provided information and help regarding.

Engineer, Construction Technologies

- Learned about construction technologies at civil constructions, roads and railways - Received my AutoCAD certificate from AUTODESK - I.

High School Diploma, Mathematics-Informatics

Played in the high school's volleyball team, Organizing sport championships, summer camps