Tibor Balázs Email & Phone Number

Cluj-Napoca, Cj, Ro

Cluj-Napoca, Cluj, Romania

* Product owner for multiple Infrastructure Products, such as: Virtualized Platforms, Container Platform, Operating Systems, Storage, Native Hosting* Represents Infrastructure by interfacing with and engaging the customer and ensuring business outcomes are at the core of everything we do* Drive and contribute to the development of product roadmap for all relevant areas with relevant “Heads Of” function and Architecture team* Working with project managers, delivery managers and scrum teams to determine the business value of proposed products and features* Working with other product owners in the group to identify project dependencies early in order to inform the sequence of work* Creates and maintains the Product Backlog* Prioritises and sequences the Backlog according to business value or ROI* Assists with the elaboration of Epics, Themes and Features into user stories that are granularenough to be achieved in a single sprint. (Based on Ways of Working)* Contributes to the success of each sprint and ensure value of all work done is visible* Communicates the vision and goals at the beginning of every release and Sprint* Participates in the daily Scrums, Sprint Planning Meetings and Sprint Reviews and Retrospectives* Inspects the product progress at the end of every Sprint and has complete authority to accept or reject work done* Communicates status externally to other Tribes within the Business Unit* Participate in preparation and presentation of product demos as necessary* Prepare product launches/releases and ensure operational health of product as part of release* Work as an Agile Delivery Lead, helping and teaching teams on Agile and Scrum Practices* Design and Implement the Product Catalog for the whole Infrastructure* Uplift and Enhance the Ways of Working for the Infrastructure Tribe

Cluj, Romania

• Be the Technical Lead and Manager of the Business and Technology and Internal IT Teams• Responsible for guiding Otava’s internal approach, maintenance, stability, and advancement of technology• Understand the business systems, capabilities, security model and provide oversight for engineers responsible for day-to-day operations, enhancements, and deployments of new internal and external facing systems • Identify the roles, skills, and knowledge required within the department structure, while helping to grow and develop the team through exceptional training and coaching programs • Establish, maintain, and enhance team relationships across the Otava organization • Strengthen client relationships and advise on best practices regarding Otava’s Cloud environment, products, and services • Set and manage weekly, quarterly, and yearly goals for the team • Follow and improve upon Otava’s existing procedures and change control management processes • Follow a well-established escalation procedure in the event of a service outage • Carefully manage and balance projects with daily requests • Set reasonable expectations with the customers for completion of requests • Interface directly with co-workers where the request is unclear, or challenges come up during the implementation of the request • Meet weekly with team members to discuss challenges or accomplishments • Manage self, according to Otava’s standard processes and procedures (“The Otava Way”)• Build the Technical Solutions Engineering and Internal IT teams from scratch (Roles, Job Descriptions, Responsibilities, Team Structure, Strategy, Processes and Procedures, Resource Planning)• Be the Enterprise Admin and SME for the following: O365 Tenant (AD, Teams, Exchange, Sharepoint), Atlassian Suite (Jira, Confluence, OpsGenie, StatusPage), Zendesk, Device42, PRTG,

Cluj-Napoca, Cluj, Romania

• Responsible for the introduction and support of Modern Client devices• Integration of cloud-oriented productivity suites• Working to continuously develop technical skills• Create, maintain, and promote ITSM documentation

Cluj-Napoca

• Managing the setup requirements, implementation workflows, and establishing process and best practices for the suite of new Service Delivery tools, working closely with operations leadership.• Developing process, content, and training for continued adoption and operationalization of the operations knowledge center• Consulting on the establishment, development, and ongoing organization of the Service Delivery and technical training tacks in Service Delivery and HR Tools• Leading Service Delivery projects targeted at the retention of customers and overall improvements to internal and external customers• Assist in the onboarding of international employees with equipment set up and login configurations

Cluj County, Romania

• Provide guidance, instruction, direction and leadership to an international team (multiple locations) and multiple shifts (2nd and 3rd shifts US)• Work in conjunction with Director of Operations to establish, write, and track the team’s quarterly goals• Review / Approve / Deny all Out of Office Requests (WFH/PTO/SICK)• Review / Approve / Deny Expense Report• Perform one-on-one meetings weekly to track goals, KPIs, to evaluate performance and to identify career goals, paths and areas of improvement• Manage the team’s workload: priorities, identify daily roles and responsibilities• Manage on-call rotation and after hours work for the team• Manage project and deployment work coming to the team • Serve as an Incident Manager: schedule and run post-mortem, RCA / RFO accountability, refinement and delivery to clients meeting IMF standards, ensure corrective actions are added to the problem log• Constantly working on projects with the architecture team to fix known issues, with product team for operationalization of new products, with high management to improve our support• Serve as an escalation point for the team• Leading Interviews for new employees for the Operations Team• Work on higher technical cases when required• Develop operational, configuration, and upgrade documentation and KB articles for internal and externa use• Managing the Romanian office which includes budgets, office supplies, IT&C equipment• Providing support services for Otava Cloud Services and Product offerings• Implementation, support, monitoring and maintenance of The Otava Data Centers and other site infrastructure and services. Including, but not limited to: Server, and storage hardware, LAN, and WAN services • Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems and services • Serve as a liaison between other technical staff, management, users, partners, and vendors regarding service requests, usage, standards, security

Cluj County, Romania

• Providing support services for Neverfail Cloud Services and Product offerings to Neverfail Partners • Implementation, support, monitoring and maintenance of Neverfail Data Center and other site infrastructure and services. Including, but not limited to: Server, and storage hardware, LAN, and WAN services • Alert and Notify Partners, and internal users of system events, outages, performance degradation events • Develop operational, configuration, and upgrade documentation and KB articles for internal and externa use• Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems and services • Including but not limited to: server/client Operating systems, messaging and database services, reporting and monitoring platforms, Terminal Services, VPN, Web Proxies, Virtualization platforms, and other software based services• Serve as a liaison between other technical staff, management, users, partners, and vendors regarding service requests, usage, standards, security, and other technical matters

Cluj County, Romania

• being an IT Consultant for Intercars Romania• troubleshooting Microsoft Dynamics Navision 2009 • implementation, support, monitoring and maintenance of the network • installing and configuring servers, based on the needs of the company (RAIDs, installing ESXi, installing Windows Server 2012 and configuring different roles: AD, DC, DNS, Certificates, DFS, Remote Desktop Services) • managing the current infrastructure • searching and testing new software, solutions which could upgrade or enhance our infrastructure

Cluj County, Romania

• being an Enterprise administrator and IT Consultant• installing and configuring Microsoft SQL Server for clients along with our software called ExESS• creating virtual machines in VMware VSphere for new colleagues and servers for our infrastructure• installing and configuring servers, based on the needs of the company (RAIDs, installing ESXi, installing Windows Server 2012 and configuring different roles: AD, DC, DNS, Certificates, DFS, Remote Desktop Services, configuring CAL's)• managing the current infrastructure• searching and testing new software, solutions which could upgrade or enhance our infrastructure• testing and implementing different software for the company such as (Microsoft Dynamics CRM, Skype for business)• backup and restore virtual machines, servers• backup, restore, configure, install and re-install Sophos Firewall• write full documentations, step by step instructions for the above tasks

Cluj County, Romania

• participating together with other team members in the implementation of essential projects for major applications: - implementation of application on SharePoint platform (Virtual Shop, Corporate Cluj SharePoint) - migration of end-of-life OSs (Windows XP -> Windows 7, Windows Server 2003 -> Windows Server 2012) - virtualization of physical machines (VMware) - reorganization of storage resources (for business units and roles, for additional costs) on technical level (RAID) and on functional level - implementation of security systems (Symantec, Landesk, Mandiant) - managing mobile devices (MDM) - disaster recovery plan (backup and restore, DRC plan)• providing technical support for and monitoring the IT infrastructure in the Cluj Campus (Data Center, network infrastructure, VoIP, conference rooms infrastructure: projectors, sound; users devices: PCs, laptops, mobile devices, printers)• monitoring the storage and backup infrastructure for the Cluj Campus: ensuring optimal performance, availability, backup and storage capacity• offering technical support and documentation for more than 40 physical and virtual Windows servers • administrating VMware infrastructure and Windows systems and services such as: AD, DNS, NTFS, DHCP, TCP/IP• being responsible for the security and updates (patching) for the servers, PCs and laptops • offering technical support for the operational services company (LAN, Remote Access, Security systems, DNS, Proxy, E-mail, Network Tools and Services)• collaborating with the network suppliers, IT groups for ensuring the correct administration and implementation of all the standards in engineering and IT architecture• collaborating with local suppliers for hardware service, security,video surveillance • resolving the tickets assigned by the inside ticketing system (incidents, requests) efficiently, respecting the SLA values• participating on team meetings and helping on process, procedures and working standards improvements

Cluj County, Romania

• creating AutoCAD objects and proposal projects for the Applications and Sales Teams• creating full projects(as built’s) with the Applications Team to help the Customer and the Technicians on the field • improving the Applications Team productivity by creating additional software in Quickbase

Cluj County, Romania

• creating Wavestore training videos using Power Director, AVS Video Editor and Photoshop• creating AutoCAD objects for the Applications Team to use in Microsoft Visio• helping the company by creating and maintaining different applications in Quickbase• providing technical support for the company's Field Technicians who were out on the field, mounting new systems or fixing and maintaining old systems

New York, Ny, Usa

• being the SME for Wavestore• building and servicing workstations, servers used for surveillance systems and access control• installing linux on servers, programming Wavestore for customer needs• managing the company’s warehouse (>$500K)• created a helpdesk software on the Quickbase platform to ease the support technicians• troubleshooting cameras, switches, access points, routers, • setting up switches, cameras, access points, routers for the new systems (after the setup the new system was plug and play on site) • administrating and maintaining the company’s servers• providing helpdesk support for the end users of Wavestore• providing technical support for the company’s employees• testing new pc parts, server parts, poe switches, routers, cameras, UPS’s, access points• coordinating three(3) people to meet the deadlines and accomplish the company’s goals• troubleshooting the new systems on service calls

Budapest

• taking ownership and was managing the more complex IncidentsIMAC requests from end-to-end and performed the logical IncidentIMAC tasks and co-ordinated all other activities required for the completion of the incident/request• the main task, however, was to speed up incidentrequest resolution by circulating on the floor providing immediate technical help and guidance to the primary agents and/or resolve incidentsrequests dispatched to the (Remote Desktop Manager) RDM Queue• the purpose of this role was to increase efficiency within the Service Desk and to increase and maintain a high First Level or Service Desk Resolution Rate• training other Service Desk RDMs and Service Desk Agents• besides that I was working a lot with Active Directory, I was using the remote control tools to take over the users screens and fix the issue, without dispatching it to a higher level, in a short period of time to ensure that the Service Level Agreements (SLA's) are met in at least 99.5%. I also compiled and maintained documentation to provide the team with known problems and possible solutions. I reviewed and proposed improvement to operational processes• working on the implementation of the new systems and software with the Local Technicians from all over Romania to ensure that the quality of the support we provide for the customer is at a very high level

Budapest, Hungary

• main responsibility was the user support and customer service, by being present and available to clients requiring technical assistance.• single point of contact for the users who called our IT Service Desk:- providing the highest level of customer service- answering the incoming calls, tracking all information in a call tracking system, using a knowledge base tool along with my expertise to resolve tier 1 requests in a timely fashion- escalating unresolved problems/issues/requests to the proper tier 2 and 3 support team- troubleshooting basic end user issues on various software applications, hardware, network and telecommunications systems- providing basic desktop support• was diagnosing and resolving technical hardware and software issues, researching questions using available information resources• following our standard Service Desk procedures, logging all interactions in the used ticketing system • identifying and escalating problems for situations requiring urgent attention to the appropriate resolving teams and groups was one of the most important tasks in my day-by-day work

Cluj-Napoca, Romania

• creating plans and documentation for large buildings such as shopping centers, hotels and also for entire neighborhoods• creating presentations for the customer, after the 3D drawings were ready, which means, mostly, rendering pictures in ArchiCAD.• (after a couple of months I was responsible for) creating plans with construction details for the whole company, which helped the engineers and the qualified workers on the construction sites and creating a system on our server for my colleagues to find the documentation or drawings for the exact details they were looking for. • searching for new materials and technologies which could have improved the looks, the design, the concept of the new buildings; all this time, I was at showrooms, exhibitions and I attended a lot of material presentations; I collected fliers, user manuals, technical sheets, color palettes for the company library• learning how to use new software, which can improve the quality of my work, like: ArchiCAD 9-11, Photoshop, Solidworks• troubleshooting IT related problems, from time to time, which occurred on my or my colleagues PC's: - adding network drives, installing printers, plotters for my co-workers - provided information and help regarding ArchiCAD related issues and questions

Engineer, Construction Technologies

- Learned about construction technologies at civil constructions, roads and railways - Received my AutoCAD certificate from AUTODESK - I.

High School Diploma, Mathematics-Informatics

Played in the high school's volleyball team, Organizing sport championships, summer camps