Balto is a bleeding-edge AI suite for the world's most innovative contact centers.✔️ Real-Time Guidance: Guide agents to be as effective as possible on every call with Balto’s best-in-class agent assist, real-time leaderboards, and reporting.✔️ Command Center: Bubble up positive and negative sentiment calls to supervisors’ attention. View a summary of what happened on the call and listen to it with a single click.✔️ Call Explorer: Filter your calls by any selection of Balto’s AI-generated call events. Drill into a call of interest, see the transcript, listen to the call recording, and jump to the moment you want to hear.✔️ Balto GPT: Uncover insights faster and more easily than ever before by asking BaltoGPT questions about your calls in natural language.✔️ QA Copilot: Automatically score your calls without having to mess with complicated business logic. Balto’s GPT-generated scores are more than 90% accurate compared to a human grader.✔️ Real-Time QA: Automatically score your calls according to any Balto call events you choose.✔️ Real-Time Notetaker: Reduce after-call work by automating 100% of agents’ call notes.✔️ Real-Time Coaching: Provide supervisors real-time, AI-generated alerts whenever agents need help live on their calls.

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Built a direct-to-home personal training company that grew to over 100 clients and 5 personal trainers on staff.