Balakrishnan U Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

• As a ServiceNow Lead Developer >>
• Built Random Sampler that can select a limit of random record ids from a table of interest by matching a complex query, handling exclusions, and distributing the count across aggregated groups
• Designed the logic for application security for Change Management interfaces using Access Controls
• Built POC using DevOps Change Velocity by integrating with public and on-premise SDLC tools such as Jira, GitHub, Jenkins,... for accelerated Change Controls in CI/CD Pipeline deployments while preventing issues
• Enhanced the CI Proposed Change with finetuned controls for Hardware CI Types to facilitate accurate status flag updates

Bengaluru, Karnataka, India

• As a ServiceNow Developer >>
• Enhanced Change Management Application to meet the Organization Change Management needs
• Opened initiative on utilizing Custom ATF Step Configurations and demonstrated the same in Release Module resulting in 5x faster Test Suite execution with 20% better coverage while taking only 0.33x time to build when.
• Developed CI Proposed Change functionality as per the Change Management process using Mass Update CI Best Practice ServiceNow Plugin
• Migrated Standard Change Processes from State Model to Multi-model Change
• Built Proof of Concepts such as Template Reference Qualifiers, No ACL Template Attributes, Schema controlled Proposed Change fields, etc… and implemented a few which provided a better User and Module Admin Experience

Bangalore

• As a ServiceNow Developer and Administrator >>
• ServiceNow Administration, ITIL functionalities and Ticket handling
• Identified cause for bugs, suggested workarounds and fixes, worked on minor developments
• Assisted on decoding previous undocumented functionalities to accelerate connected application team activities
• Developed new and enhanced existing functionalities in ServiceNow Instance to match the Client needs
• Proposed better solutions / method that can be implemented for the requirements

Bangalore

• As a ServiceNow Developer >>
• Designed & developed the Transition Management functionality in ServiceNow by scripting, custom UI designs, data model and associated forms for Admin configuration
• Built a configurable transition assessment creation capability that automated creation of assessments and thereby eliminated manual errors
• Built custom interactable dashboard which displays the progress trend of the transition, scores of the current assessment reviews, and includes the ability to work on the transition from the dashboard itself thereby.
• Developed and enhanced the functionality used by Advisors using ServiceNow as a platform
• Created and modified various custom workflows

Bangalore

• As a ServiceNow Developer and Administrator >>
• Enhanced functionality of the existing ServiceNow Instance to match the Client needs
• Migrated Knowledge v2 Base to Knowledge v3 Base, and redeveloped the lifecycle process by moving away from Submissions to create knowledge using versioning
• Worked on resource task allocation using the Resource Management module in ServiceNow
• Identified cause and provided fix for issues such as failure of auto state change, internationalization normalization in UI, restricted display field search, etc.
• ServiceNow Administration, ITIL functionalities and Ticket handlingAs a Java Developer >>