Information Technology Infrastructure Specialist
United Arab Emirates
Provided exceptional customer support to high-profile clients, including DIFC, Eagle Hills, and Dabur International Ltd, ensuring their satisfaction and retention.Expertly maintained LAN/WAN infrastructure to guarantee robust connectivity and system reliability for seamless operations.Spearheaded the installation and maintenance of IP CCTV, network switches, and storage solutions, optimizing security and data management capabilities.Proficient in configuring and deploying desktop computers with Windows 11, 10, 8, and 7 operating systems, ensuring efficient user experience.Delivered comprehensive remote technical support across multiple regions, including MENA, Africa, UK, and US, resolving issues promptly and effectively.Managed and maintained Windows Server environments to support enterprise operations, ensuring smooth functionality and security.Conducted meticulous IT procurement by analyzing business requirements thoroughly, optimizing resource allocation and cost-effectiveness.Collaborated with the Accenture India IT team to drive the adoption of cutting-edge technologies, fostering innovation and efficiency in IT operations.