Balu Sougoumarane Email & Phone Number

Scottsdale, Az

Scottsdale, Az

Scottsdale, Arizona

• Assisted in the analysis and solution of business problems, such as integration issues between SalesForce and JD Edwards• Developed, documented and revised system design procedures, test procedures, and quality standards• Provided staff and users with assistance solving computer related problems, such as malfunctions and program problems

Tempe, Az

Currently completing my MS-Business Analytics at ASU. Graduating in May 2019

Batesville, In

• As a Data and Quality Engineer my primary responsibilities are data mining, analysis, and maintenance of organization’s Global Quality Scorecard, which tracked quality and manufacturing KPIs for 20+ sites. • Overhauled accompanying Quality Scorecard database, transforming it from an Access database that only displayed data, to an Excel database that provided customizable tables, graphs, as well as performance indicators to show whether a KPIs goal was being met.• Cognos power user for QA/RA organization; Handled all changes to existing reports, as well as the creation of any new report or ad-hoc requests.• In charge of creating a quarterly Executive Management Review, which was presented by the SVP of QA/RA to Hill-Rom’s executive leadership team. Duties included gathering, summarizing & analyzing data, along with identifying any positive or negative trends in product quality.• Project Manager for 2017 Global Quality Matters week, a QA/RA campaign to promote the importance and culture of quality around the organization. Responsibilities included planning & execution of events for the week, ordering & distribution of Hill-Rom branded SWAG to all sites and managing team of 30+ employees around the globe.• Created multiple SharePoint pages for various divisions of QA/RA, to promote awareness and usability of the divisions’ tools resources (Ex: Created a page for the Document Control team, for easy access to any change request forms for documents).• Throughout time of employment, shadowed with various QA/RA managers in the organization, to obtain an understanding of supplier quality, CAPA, complaint handling, project management, training & document control

Bloomington/Normal, Illinois Area

• Primary work was data mining the Life company’s underwriting quality tool. Analyzed data to search for trends and information, organized data into reports, and presented to executives and management.• Created standard work narratives on how to complete various monthly quality reports that would summarize the past month’s performance of underwriters.• Part of a team that started a project on creating a new system that would change the way that new applications were distributed. Worked to identify current pain points, as well as identifying the scope and requirements of the new system.• Interviewed members of quality team, as well as the superintendents and team leaders of underwriting groups to find out how the quality program could be improved.• Job shadowed in the systems department; observed the life cycle of a project, and observed an implementation of an 18-month project. Also job shadowed in the Life operations department, sitting with underwriters and management.The reports that I created were presented to executives and management of the Life/Health General Underwriting Department. The data, trends, and feedback I gathered will be used to identify changes in the underwriting process, as well as improvements to the Underwriting Quality Program, to make the entire department more effective and efficient.

Bloomington/Normal, Illinois Area

• Worked on creating a new travel form for the company, transitioning the form from paper version to an updated, easier to use Excel form. On this tool development, my responsibilities were gathering business requirements, design prototype, development & testing, user acceptance testing & demo, and training documentation.• Worked with PeopleSoft in managing parts of Heartland budget.• Worked on various projects involving MS Excel and analyzing student enrollment • Maintained Syllabus documentation on SharePoint server. • Other responsibilities: Answered phones from students, receptionist, organizing files.

Bloomington/Normal, Illinois Area

• Part-Time tutor of Math, Science and Reading for Elementary and Junior High kids at iExcell Club • Worked to develop curriculum for English and Math

Bloomington/Normal, Illinois Area

• Provided customer service, sales and inventory tracking, made smoothies and milkshakes, maintained cleanliness of shop, worked on cash register, resupplies the equipment.

Master'S Degree, Business Analytics

Accounting And Cmis

Activities and Societies: Business Elite - President (Formerly Vice President)Double majoring in Accounting and CMIS (Computer Management.

Education record