Balvinder Gill Email & Phone Number

Bisley, GB

London, England, United Kingdom

Basingstoke, England, United Kingdom

• Maintained and evolved the environment management strategy and capability for The AA
• Successfully built a new team with 3rd party supplier resources to transition BAU within nine months from long-serving contractors for the support of non-production environments including downstream/upstream interfaces.
• Analysed Informatica MDM and Pega application performance issues using Oracle Enterprise Manager and AWR reports to suggest next best actions
• Introduced Apwide-GoLive Cloud(Environment Management Tooling)
• Successfully integrated Jenkins with Apwide-GoLive via REST and Powershell to track PEGA ruleset deployments across the environment estate
• Managed a team of resources both on and off-shore.

Newbury

• Responsible for test environment delivery, provisioning and support within UK IT
• Coordinated test environment allocation, configuration, deployment and test validation required to provide a stable test platform.
• Championed continual service improvement across the testing service and UK IT
• Managed service stakeholders across IT & Technology and drove customer satisfaction
• Lead the TIBCO environment service, maximised uptime, keeping all stakeholders informed of the service status through self-service mechanisms.
• Managed on and off-shore resources to deliver test environments that met complex project demands during demanding testing cycles

London, United Kingdom

• Owned and managed the Development and Testing environments (circa 15)
• Coordinated build, usage, decommissioning of components related to Endur
• Worked with Test Leads on environment preparation for Integration & UAT testing
• Plannned the weekend infrastructure activities on environments such as backups and refreshes
• Liaised with the Endur Technical team on any development environment related issues
• Managed Subversion and the TFS branching strategy for various release cycles

London, United Kingdom

• Engaged the client, John Lewis, supporting their Oracle Retail implementation across the non-production estate
• Defined and implemented an Environment Strategy within a tightly controlled programme
• Engaged and supported project delivery teams and BAU maintenance teams
• Analysed environment requirements
• Worked with Program Delivery teams to identify process improvements and ensured a clear pipeline of delivery
• Provided technical consultancy on environments across all IT application development areas

Bracknell

• Key accountabilities:
• Accountable for platform stability
• Infrastructure & deployment (OS, Database, App Server).
• Scalability and Capacity planning.
• Availability including Service Level Agreements using ITIL best practices.
• Kenan/FX new product development.

Brussels Area, Belgium

• Commanding various roles encompassing the following key accountabilities:
• Management of off-shore resources.
• Oracle Database administration.
• Infrastructure management.
• Vendor management.
• Change and release management using ITIL best practices.

Amsterdam Area, Netherlands

• Kenan/BP Reference data configuration management
• Managed test and production billing deployments.
• Integration testing of new products being offered in Arbor.
• Resolved anomalies between the Clarify and Arbor databases.
• Enhanced production and test environments using PL/SQL, SQL and Unix scripts.

Brentford, Middlesex, UK

• Provided technical consultancy and managed the test and production deployments of Arbor/BP 9.1 in Cable & Wireless, and played an active role in the implementation of the billing system.
• Conducted export and import of key Arbor tables, resized databases. Ensured the Arbor Unix environments and background processes functioned correctly.
• Configured the Arbor/BP data model for new and existing products, 3rd Party interfaces, Unit, SIT and UAT testing in Arbor and resolved issues arising at each testing phase.
• Presented information on Arbor/BP to a wide ranging audience including Cable & Wireless staff. Took time to explain and adapted style depending on the audience skill level.
• Assisted in the development of a data model configuration application using Oracle 8i and Visual Basic 6.0.

London, United Kingdom

• Managed and supported Arbor/BP and OM deployments on production databases.
• Offered second level consultancy to clients on how they could conduct their billing operations.
• Conducted capacity planning for production-sized environments,
• Monitored project status and managed client expectations with regards to bug fixes, problem escalation, upgrades and general support issues.
• Tested software patches prior to the patches going live on the client’s production system.
• Liased internal departments to ensure that all clients got a consistent interface and support when live.