Balvir Singh Email and Phone Number

• Maintain and control computer networks and associated computing environments like software for systems, software applications, equipment, and configurations.• Running operations for disaster recovery and backups of data wherever possible.• Install switch, router, patch LAN cables through patch panels.• Troubleshooting, diagnosing, and solving hardware, software, and other issues affecting the network and device.• Provide Level 1, 2 and 3 technical support to users.• Coordinate with vendors like Lenovo for parts, accessories and technical issues resolution.• Replacing defective hardware components of the network where possible.• Network performance monitoring to decide whether any changes are required.• Active Directory and Group Policy administration, hardware configuration.• User Support for VPN, MS Office, applications.• Investigate, resolve, and document technical issues affecting the WAN/LAN networks.• Work on tickets using SNOW and respond to phone, e-mail and in person requests for support.• Perform back-up and recovery responsibilities for Windows Servers.• Software and OS deployment using SCCM or other deployment technologies.• Install, upgrade, support and troubleshot Windows Operating Systems and Microsoft Office, and other applications as assigned.• Provide onsite PC repair solutions, virus remediation, maintenance, data-recovery, data wipe, reimage, network drive access and upgrades.