Worked in a dynamic and fast paced environment, continuously raising the bar on customer experience by advocating and inventing for customers, playing a key role in leading the way towards Amazon’s ultimate goal to be Earth’s most customer-centric company.As an SDS Associate exemplified the Amazon Customer Service goal to be the most customer centric company in the world by solving Customer problems appearing throughout all delivery experience managed by the Amazon Logistics Network. Helped the Drivers exceed delivery expectations in a timely manner and handled Customer inquiries with great accuracy.

Assessment, planning, and documentation of elementary and middle school-aged students with individual educational challenges.• Program Management: Provided individual lessons in a home setting, organized lesson plans that meet all state-required compliance and goals in all core subjects.• Project Management: Complex calendar management of students, social opportunities and volunteer opportunities for two school-aged students. Result: Well-rounded students with a civic-minded attitude.• Leadership: Planned and organized full events including parties, social clubs, and game nights. Results: Successful events to drive human connections.• Creativity: Kept students engaged while providing ongoing feedback and positive encouragement. Developed strategies for overcoming learning challenges.• Analysis: Learn core human learning styles and implement them to break down complex concepts into easy-to-understand terms.

Part of a major contract the Alcatel-Lucent had with AT&T. It involved deployment of U-Verse TV also known as AT&T advanced TV across continental US. Was part of Deployment/Automation team that was responsible for putting together data centers for AT&T all over the country. This product enables AT&T, by using Microsoft and Alcatel Lucent technologies, to provide TV services and VOIP phone services over the internet. All major cities in US where AT&T is the service provider, data centers, which are also known as VHO’s (Video Hub Office) were put together. The TV services ran over AT&T’s dedicated network, the equipment for this was provided by Alcatel-Lucent.

Specifying the PCB layout requirements and got the board designed using Candence AllegroDrawing up the Bill of materials and working with the vendors to procure the components for prototype buildsUse of Oscilloscopes, Logic analyzers, multi meters, image downloading, defining and performing functional test and verification procedure

Duties included supervising and managing the customer service team for a Paging company, training staff members to provide the highest standards of customer service and ensuring that all company policies are followed. Additional tasks comprised of handling customer inquiries and resolving customer problems.