SiteTechnology is a specialized technology partner built for the Industrial sector. We solvebusiness problems, design solutions, and enable growth for the construction, manufacturing andIndustrial services sectors. We are a full-service technology partner that moves organizationsforward.

• Manage Active Directory profiles for SunPower Employees▪ Manually create AD profiles in accordance to SQL (HR Oracle)▪ Reset passwords of users after security verification▪ Update user’s information in AD in accordance to SQL▪ Activate Office Communication Service▪ Create Security and Distribution Groups• Manage Microsoft Exchange▪ Create Mailbox accounts▪ Create Resource accounts▪ Provide Full Access and Send As Permissions to mailbox• Manage Mobile… Show more • Manage Active Directory profiles for SunPower Employees▪ Manually create AD profiles in accordance to SQL (HR Oracle)▪ Reset passwords of users after security verification▪ Update user’s information in AD in accordance to SQL▪ Activate Office Communication Service▪ Create Security and Distribution Groups• Manage Microsoft Exchange▪ Create Mailbox accounts▪ Create Resource accounts▪ Provide Full Access and Send As Permissions to mailbox• Manage Mobile Email Access▪ Create and administer Blackberry Enterprise Service including walkthrough of installation and activation on end user’s device.▪ Create and administer GOOD/Airwatch Mobile Email services for Android and IOS devices including installation and activation on end user’s phone.• Subject Matter Expert on TERM monitoring▪ Created and continues updating of TERM documentation ensuring that all Helpdesk analysts follow strict Termination Process for termed/separated employees• Identify incident severity level, contacting support group and hosting bridge calls for Priority 1 incidents ensuring swift resolution with Root Cause Analysis (RCA) to ensure non-repetition of incident.• Preparing start and end downtime IT Announcements for Priority 1 severity issues• Troubleshoot Windows OS and MS Office issues through remote sessions (OCS, WebEx, WRA, RDP)• Troubleshoot SunPower applications• Install various software as requested and approved• Handle all other IT issues called in and escalate to proper support if needed. Show less

• Developing professional expertise, applies company policies and procedures to resolve a variety of issues.• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.• Exercises judgment within defined procedures and practices to determine appropriate action.• Builds productive internal/external working relationships.• Troubleshoots via the phone hardware, software, and network operating problems and involves technical… Show more • Developing professional expertise, applies company policies and procedures to resolve a variety of issues.• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.• Exercises judgment within defined procedures and practices to determine appropriate action.• Builds productive internal/external working relationships.• Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution • Applies understanding and knowledge of information systems products and services to assist users • Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems • Coordinates referrals to appropriate technical, professional, or service personnel • Receives and prioritizes issues and forwards using appropriate escalation procedures • Provides functional or task leadership • Coordinates special projects and system upgrades • Briefs customers and/or management on the status of resolution efforts • Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel • Recommends system or process improvements, including procedures, training, and enhanced documentation • Trained and practices ITIL process on the Service Desk/Helpdesk level.• All other duties as assigned. Show less

• Configuring High Speed Internet connection and ensuring consistent sync/train through Lock/Unlock ports, Lowering DSLAM profile/connection speed, ensuring SAP/PVC built, ensuring consistent Noise DB in range, refreshing the DSLAM circuit connection, etc.• Configuring wireless connectivity and wireless security on supported modems/routers.• Setting-up Static IP, gateway and DNS for preferred clients.• Re-provisioning email accounts, password reset, email filtering and configuring… Show more • Configuring High Speed Internet connection and ensuring consistent sync/train through Lock/Unlock ports, Lowering DSLAM profile/connection speed, ensuring SAP/PVC built, ensuring consistent Noise DB in range, refreshing the DSLAM circuit connection, etc.• Configuring wireless connectivity and wireless security on supported modems/routers.• Setting-up Static IP, gateway and DNS for preferred clients.• Re-provisioning email accounts, password reset, email filtering and configuring client email for zoomtown and fuse.• Installing Zoomtown Internet Security and configuring the software interface to meet the requirements of the PC.• Installation and walk-through/education of Server based Back-up and Storage.• Assisting clients on any and all issues concerning their Zoomtown account. Show less

• POC for weekly Client Updates for the team as commissioned by my Supervisor.• Contributor of Positive CSAT to achieve Client SLA.• Contributed in the updates of the Service Desk Resource (Outsourcing) from time to time.• Answered calls and assists clients to effect a quick resolution to their issues.o Created/Deleted Active Directory accounts including setting of permissions for users.o Assisted/guided users in figuring hardware issues.o Troubleshoot… Show more • POC for weekly Client Updates for the team as commissioned by my Supervisor.• Contributor of Positive CSAT to achieve Client SLA.• Contributed in the updates of the Service Desk Resource (Outsourcing) from time to time.• Answered calls and assists clients to effect a quick resolution to their issues.o Created/Deleted Active Directory accounts including setting of permissions for users.o Assisted/guided users in figuring hardware issues.o Troubleshoot software/application issues (working with third party providers).• Effectively escalates/turn-overs calls/clients/issues to the correct analyst for final resolution of issues.• Calls back clients for updates or confirmation of resolution of issues.• Assists teammates who need support for their caller’s issue. Show less

• Assisting AT&T High Speed Internet account holders/members on any and all technical tribulations and concerns providing first level resolutions• Floor Support (Floor Walker) on Accenture Account (AT&T HIS) assisting other agents with their technical queries and taking over calls as a “Supervisor” as requested by the caller (sup-call)

• Reported directly to the Managing Director• Opened and operated valet services at Serendra, The Fort, Taguig and Greenbelt, Ayala Center.• Computed and completed Car Rental Quotations for Corporate and individual clients basing on the requested requirement.• Acted as overall in-charge in the absence of the Managing Director.• Facilitated in acquiring licenses and permits for operating two new businesses, Yellow Rent A Car and Payless Auto Body Repair Shop.• Represented the… Show more • Reported directly to the Managing Director• Opened and operated valet services at Serendra, The Fort, Taguig and Greenbelt, Ayala Center.• Computed and completed Car Rental Quotations for Corporate and individual clients basing on the requested requirement.• Acted as overall in-charge in the absence of the Managing Director.• Facilitated in acquiring licenses and permits for operating two new businesses, Yellow Rent A Car and Payless Auto Body Repair Shop.• Represented the Managing Director in meetings where he is not able to attend. Show less

• Reported directly to the President and CEO• Acted as Senior Manager in the absence of the President and CEO• Developed, monitored and trained outlet supervisors• Analyzed Sales Reports for Planning and Projections.• Prepared and analyzed Income Statement projections and Cash Flow projections for bidding purposes.• Prepared Marketing Strategies to help boost sales such as Productivity Rewards and Attendance Rewards for employees, Ride 6 Take 1 Promo, Airport Transfer Promo,… Show more • Reported directly to the President and CEO• Acted as Senior Manager in the absence of the President and CEO• Developed, monitored and trained outlet supervisors• Analyzed Sales Reports for Planning and Projections.• Prepared and analyzed Income Statement projections and Cash Flow projections for bidding purposes.• Prepared Marketing Strategies to help boost sales such as Productivity Rewards and Attendance Rewards for employees, Ride 6 Take 1 Promo, Airport Transfer Promo, Bonus Bet Rewards at the Casino Outlet for client appreciation and increase patrons, etc.• Represented the Company in various Transport Organizations/Associations.• Reintroduced the Company and its new management team to old and existing accounts and developed new accounts.• In-Charge of Vehicle Control which included but is not limited to purchase/acquisition of vehicles, registration, LTFRB/DOT/MIAA Accreditation, etc. Show less

• October 2004 – July 2005 – Manager-Executive Staff, Office of the President and concurrent Operations Manager-South Metro Manila. As Manager-Executive Staff, I was in-charge of projects under the office of the President. I have implemented a full-proof method of fuel purchase in cooperation with the Petron Fleet Cards group; I have scouted, found and finally forged a contract for a new hub of NCLPI in Pasay City, cutting rental cost for office and garage space by 65 %; I have also been… Show more • October 2004 – July 2005 – Manager-Executive Staff, Office of the President and concurrent Operations Manager-South Metro Manila. As Manager-Executive Staff, I was in-charge of projects under the office of the President. I have implemented a full-proof method of fuel purchase in cooperation with the Petron Fleet Cards group; I have scouted, found and finally forged a contract for a new hub of NCLPI in Pasay City, cutting rental cost for office and garage space by 65 %; I have also been consulted by our President in a number of matters most specially regarding operations since I have been with operations for quite some time; and I have done multiple projects for the office of the President. And as Operations Manager, being a concurrent position, my responsibilities are very much similar to the description below as acting operations manager.• January 2004 – October 2004 – Executive Assistant to the President. As Executive Assistant, I was given the task to oversee the marketing efforts of Phone-A-Car. I was also given multiple projects by the President such as but is not limited to: locating a lower priced office and garage space to cut down on cost of renting in the Makati Area; setting up a Call-Center type of operations at the 6750 Outlet where a vanity number was suggested and put in place (through my coordination with PLDT); set-up new outlets in strategic places where some of NCLPI’s hotel operations have been terminated. I have likewise started an outlet in Metro Cebu, handling orientation, training of the Managers, staff and drivers for its operations. I was instrumental in the setting-up of the systems and procedures for the managing partner in Cebu. Show less