I was responsible for resolving all billing inquiries. I processed all product order requests with documentation. I resolved order status and claims inquiries. I educated members of the policies of their benefit plans. I provided requests for history printouts, account summaries and document all requests in the system.

Record and document customer information, inquiries, complaints, billing questions and process payments.Resolve errors and discrepancies on accounts and billing statements.Explain billing cycle process and prorate issues.

Processed payroll related functions for advisors including calculations of commissions.Researched, resolved, documented compensation inquiries received by telephone, email, web chats fax, and postal mail.Processed daily reports and completed follow-up issues within required time frames and deadlines.Educated advisors in utilizing online tools in regards to commission calculations.

Assisted customers with understanding mortgage documents, accepted payments, and provided document duplicates per request.Researched mortgage issues utilizing online reference material.Documented all service provided and inquires for customers utilizing company’s various computer systems.

Maintained records and documented customer’s transactions, inquiries, complaints and all services provided including process of payments.Received inbound calls from customers and/or stores requiring authorization of transactions on company credit cards.Performed outbound calls to financial institutions for verification of funds on customer’s checks.Researched credit history from credit bureaus, while complying with federal/state credit laws and regulations, in issuing new credit accounts.