Liaise with business stakeholders to define business needs and identify project risks Maintain agreed project methodology in line with project deliverables, stakeholder management, and communicationEngage with a range of stakeholders including customers, project sponsors, through workshops, interviews to elicit and clarify product scope and prioritise requirements on both product and sprint backlogs. Collect, document, analyse and confirm specifications for solution functionality with all stakeholdersDocument the As Is and To be process modelsDevelop business requirement documentation and decompose to specific project requirement Facilitate daily stand up, sprint planning, show and tell and sprint review meetingUpdate relevant project documents for effective version controlConduct User acceptance testingElicit and document requirements with user stories, acceptance criteria, UML diagrams and develop user journeys. Contributed to test plans and scripts and participating in UAT to ensure product meets acceptance criteria. Facilitate project meetings with Sponsor/project board to present project reportsLiaise with third-party vendors and partnersDocument the user manual and training presentations

Accepted and progressed departmental project task within approved timescalesLiaised with internal resolution groups and third parties as and when necessary to resolve service and technical incidentsResolved incoming incidents, and logged and assigned to the appropriate resolution team with minimum time delaySupported the implementation of New Work/ServicesDeveloped training manuals or operational proceduresProvided informed and quality service by setting expectations in line with SLAs Accurately logged all incoming incidents/queries/requests, and ensured they are prioritised and progressed in accordance with department guidelines and proceduresCarried out all offline work by ensuring all activities are planned and prioritizedReviewed and reported projects stages and updated project dashboard Contributed to test plans and scripts and participating in UAT to ensure product meets acceptance criteriaDocumented the user manual and training presentations