Sony DADCKey Account Manager - GamesAccount ManagerManaging all aspects of the Games department with a direct report. Develop and maintain relationship with designated clients' while managing all aspects of the distribution of their products. Communicating clients' requirements throughout the business while ensuring all their requests are carried out within the agreed time frame. Liaise with in-house and external manufacturers to pro-actively manage inventory levels and solve product issues. Developing relationships with clients' customers and managing their campaigns. Project Managing the on-boarding of new clients' into own department whilst training and supporting other members staff with on-boarding new clients' for their departments. Providing UAT support for the Project Management team during the on-boarding and transition of the company's large clients'. Providing on-site system training for clients' and defining their reporting requirements. Collating KPI's on a monthly basis. Creating PowerPoint presentations and attending regular client meetings to present monthly/quarterly results and KPI's. Ensuring all value added services are organised, completed and charged appropriately. Produce management and client reports as required on a daily basis using Oracle based systems, Excel and Lotus Notes. Overseeing all orders and administration work is carried out within the SLA. Managing team members work loads and providing necessary training and work instructions to ensure they are able to carry out tasks in full. Managing yearly appraisal for direct report.

Overseeing the management of International orders from existing UK clients’ while assisting sales department with new business opportunities. Selling International services to new and existing UK clients’ as well as informing existing clients’ of the variety of services available to them. Researching potential new services provided by International suppliers/affiliates which could benefit UK clients’.Managing all International clients’ UK accounts as well as providing details of our UK service and selling to our International suppliers/affiliates. Continually building and maintaining relationships with all clients'/suppliers. Created an International rate card to assist sales department and produced individual rate cards for clients' according to their brief. Created and managed process so International articles could be delivered to the same online (portal) address as their UK articles. Managing and training members of staff on the process of receiving, identifying and distributing International postal and email articles. Constant use of Microsoft Outlook, Word, Excel as well as in many internal systems for order processing, database administration, client billing and forecasting.