• Executive oversight and leadership across all aspects of studio operations, including financial management, business development, delivery, and partnerships.

- Provision of business operations, program management, and strategy consulting services to individuals, agencies, and organizations within my professional network.

• Led the agency's project and product management disciplines, executive responsibility for talent recruitment, project, account, and agency-wide P&L management. • Ensured successful project delivery for all agency clients.

• Led the delivery (project and product management) team for all NY office accounts.• Served as member of NY office leadership team and executive sponsor for key client relationships, including Hospital for Special Surgery, YouTube, and Verizon.• Co-led efforts to identify and implement priority, short term opportunities for the effective collaboration and integration of select Grey Group & AKQA teams (focused on common agency clients, such as Volvo) as an initial step toward the planned broader, longer term merger.• Directed ongoing product roadmap planning and iterative UI/UX feature development for Verizon’s MyVerizon app, with improvements resulting in a 70% reduction in call center enquiry volume (which, in turn, delivered significant cost savings for the Verizon business).

• Led operations for Edelman New York’s largest, highest revenue practice, Corporate & Public Affairs.• Defined and implemented operational policies and procedures for the division (60+ individuals), including business planning, business development, facilities management, resource management, and recruitment.• Increased staff utilization by 20% through implementation of a new resource management tool and reporting process, which uncovered existing inefficiencies and information bottlenecks.• Achieved a 75% reduction in YOY staff turnover through office initiatives (incl. listening sessions) and partnering with HR to drive employee culture, engagement, and development opportunities.

• Served as program lead for high profile, integrated accounts including eBay, Unilever, iRobot, and Citibank, which involved significant executive level exposure, highly matrixed organizational structures, and multi-year project roadmaps.• Managed the launch of a “Work from Hawaii” campaign (incl. digital hub and NYC event) for the Hawaii Visitors & Convention Bureau, which helped generate a $342M increase in visitor spend in 2018.

• Directed integrated, digital first programs of work for clients including Pizza Hut, Comcast, Loblaws, HP Inc., and Fiat Chrysler.• Led the requirements gathering, design, user testing, and rollout of a new, full-service intranet solution for Comcast’s 150,000 U.S. employees, resulting in a 300% increase in site “stickiness” when compared to the earlier, legacy solution.• Managed the design, build, and launch of a Canadian first “Click & Collect” grocery service for Loblaws, which, after a successful 3 store pilot in 2014, was rolled out nationally to all 37 stores in 2015.