Mastery and effective use of Enterprise Resource Planning (ERP: Microsoft Dynamics) and Customer Relationship Management (CRM) via Ford Motor Company website.Liasing with and acting in capacity of Customer care executive, Front desk and Administrative executive on vehicle status.Efficient, effective and regular trainings to colleagues for excellent service delivery.Workshop loading, manpower planning as per jobs in hand and filling of customers’ warranty forms.Co-ordinating with parts department for timely availability of necessary and required spare parts.Preparing of justifiable cost estimates and approval from customers before jobs are done as well as invoices preparation after jobs are completed. Daily record of vehicles intake with quality and timely repairs, weekly work flow register updating and reporting.Ensuring quality customer service and satisfaction through customer relationship management.Acting in the capacity of the Service Manager in his absence, hence, overseeing the entire BriscoeFord aftersales operation (Spare Parts and Service Sales).

*Receiving vehicles and relating for feedback report from customer after repairs.*Managing the flow of vehicles in and out of the workshop, Module and Remote key programming.*Spare parts sourcing from local suppliers, Toyota dealerships within and outside Nigeria alongside with Toyota Motor Company depending on the request time, size of parts and profit margin.*Inventory management, store keeping, timely allocation of parts as per request from the workshop and stock taking supervision with account reconciliation.*Specialized in warranty submission and claims paid by Toyota Motor Company.*General repair, maintenance and servicing of all range of Toyota vehicles.*Detailed diagnosis, troubleshooting of all concerns in line with module and vehicle communication/networks.