Customer Service Support Manager
Current
Apr 2024 - Present
AeroLeads people directory · profile
Bamigboye Michael Email & Phone Number
Customer Support || Customer Retention || i- Gaming Specialist || HR Enthusiast || Peace Advocate || Photographer
at
22BET
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Support || Customer Retention || i- Gaming Specialist || HR Enthusiast || Peace Advocate || Photographer
Location
Lagos, Lagos State, Nigeria
Company size
Who is Bamigboye Michael? Overview
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Quick answer
Bamigboye Michael is listed as Customer Support || Customer Retention || i- Gaming Specialist || HR Enthusiast || Peace Advocate || Photographer at 22BET, a with 23 employees, based in Lagos, Lagos State, Nigeria. AeroLeads shows a matched LinkedIn profile for Bamigboye Michael.
Bamigboye Michael previously worked as Customer Service Support Manager at 22Bet and Customer Support Quality Assurance Specialist at 22Bet. Bamigboye Michael holds Master Of Arts - Ma, Peace Studies And Conflict Resolution from University Of Ilorin.
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22BET
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Profile bio
About Bamigboye Michael
Customer Service Executive with over 6 years experience bordering Customer service - support, engagement and retention. As a HR enthusiast, I am passionate about Customer service with a view to harnessing the Human resources of an organization to achieve apex customer satisfaction that translates to the overall growth of the Organization. I have a proven track record of exceeding customer expectations on a consistent basis and this has been acknowledged in different capacities:In December 2021, out of a pool of over 20 Companies, My organization (MELBET) was presented with an award for the Best Customer Service Company of the Year.Some highlights in the course of my career include: • Contributed to a 50% reduction in customer complaints by providing excellent customer service. • Boosted customer response time by 40%: implemented a new medium of resolving customer issues. • Promoted to Supervisor & Team Lead after 9 months as Customer Service representative following outstanding performance review record.My Skill Set Includes: Planning and Execution | Negotiation | Sales & Marketing | Active listening & Empathy | Public Speaking Customer Relationship Management (CRM) | Customer Retention & Satisfaction | Personnel Management | Team Building | Coaching | Conflict Resolution & Mediation | Written & Oral Communication | People Management |Time Management | Networking | Relationship Building | Tele-sales & Email Marketing | Call Monitoring | Call Monitoring | Phone etiquette | Google workspace I also serve as a Conflict analyst, Mediator and Negotiator. In these capacities, I hone skills that are constantly applied in my day-to-day dealings as a professional and member of society .When I'm not being a CSE, I am the Creative Director for a global photography brand that documents portraits and Weddings with documentations in over 15 States and counting in Nigeria. Check us out @la_beaute_photographie on Instagram.Please feel free to connect with me and get in touch here or via email: amb.michelbamigboye2@gmail.com
Current workplace
Bamigboye Michael's current company
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22Bet
8 roles
Bamigboye Michael work experience
A career timeline built from the work history available for this profile.
Customer Support Quality Assurance Specialist
Current
Feb 2024 - Present
Customer Support Team Lead
Jan 2023 - Jan 2024
Creative Director
Current
La Beaute Photographie
Achievements • Conceptualized the development process for 63+ successful projects, productions and collaborations.• Established and developed a strong brand identity - Brand Style, Visual Language and target audience, that is consistent and recognizable across 2 major platforms.• Built a talented team of 6+ creatives - photographers, stylists, re-touchers with the goal of creating compelling visual narratives.
Jan 2014 - Present
Affiliate/Retention Manager
Achievements• Acquired 50+ new affiliates through research, referrals, networking, cold calls, data feeds and emails by identifying clients.• Devised and implemented new affiliate marketing strategies via email campaigns, newsletters and blogs which increased reach by 20%.• Liaised with Senior Management on Affiliate client deals and successfully closed 24 deals.• Updated clients and affiliates on upcoming promotions and optimization opportunities that occur at least 3 times annually.
Jul 2020 - Nov 2023
Human Resources Intern
• Screened resumes, managed emails with potential candidates, and entered information into the applicant tracking system. • Interview qualified candidates and welcome new hires. • Build relationships with recruiters and attend virtual conferences. • Ensure full compliance with HR rules and regulations. • Assisted with workforce planning and creating an inclusive work atmosphere.
Jun 2023 - Oct 2023
Contact Center Team Lead (Multichoice | Artezia | Fairmoney)
Achievements | Impacts • Promoted to Supervisor after 9 months as Customer Service representative following outstanding performance review record.• Led and supervised as 1 of 3 Team leads 64 customer service representatives with 21 on my team.• Optimized team performance using constructive feedbacks, pain point identification, weekly check-ins and training ensuring a minimum of 2.5k calls monthly per team mate.• Trained and conducted onboarding for at least 8-12 CSRs quarterly and submitted recommendations to management after probation period and JKQ test results.
May 2018 - Jun 2021
Contact Center Agent
Achievements | Impacts• Demonstrated high level of product knowledge in interactions with customers and the JKQ tests scoring a minimum of 90%.• Exceeded weekly target of 500 calls aimed at solving all customer product and service related issues.• Coached new employees and collaborated with team members to achieve team target of of 2k effective minimum calls monthly.
Sep 2017 - Apr 2018
Team & coworkers
Colleagues at 22BET
Other employees you can reach at 22bet.com. View company contacts for 23 employees →
JA
Joel Acheampong
Colleague at 22BetAccra, Greater Accra Region, Ghana
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KS
Kenneth Ssemuwemba
Colleague at 22BetKampala, Central Region, Uganda
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CK
Chaitanna Kumar
Colleague at 22BetNaogaon District, Rajshahi, Bangladesh
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MK
Mored Kaisi
Colleague at 22BetDar Es-Salaam, Dar Es Salaam, Tanzania, United Republic Of
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EO
Emmanuel Omolaja Kudayah
Colleague at 22BetLagos Island, Lagos State, Nigeria
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FG
Francis Gicheru
Colleague at 22BetNairobi, Nairobi County, Kenya
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SV
Sergey Volynchuk
Colleague at 22BetRussia, Russian Federation
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GO
Grace Olunloyo
Colleague at 22BetLagos State, Nigeria
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EF
Edmond Foyang Ngomseu
Colleague at 22BetCentre, Cameroon
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EO
Elijah Osiri
Colleague at 22BetLagos State, Nigeria
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Joel Acheampong
Colleague at 22BetAccra, Greater Accra Region, Ghana
View →
KS
Kenneth Ssemuwemba
Colleague at 22BetKampala, Central Region, Uganda
View →
CK
Chaitanna Kumar
Colleague at 22BetNaogaon District, Rajshahi, Bangladesh
View →
MK
Mored Kaisi
Colleague at 22BetDar Es-Salaam, Dar Es Salaam, Tanzania, United Republic Of
View →
EO
Emmanuel Omolaja Kudayah
Colleague at 22BetLagos Island, Lagos State, Nigeria
View →
FG
Francis Gicheru
Colleague at 22BetNairobi, Nairobi County, Kenya
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SV
Sergey Volynchuk
Colleague at 22BetRussia, Russian Federation
View →
GO
Grace Olunloyo
Colleague at 22BetLagos State, Nigeria
View →
EF
Edmond Foyang Ngomseu
Colleague at 22BetCentre, Cameroon
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EO
Elijah Osiri
Colleague at 22BetLagos State, Nigeria
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2 education records
Bamigboye Michael education
Master Of Arts - Ma, Peace Studies And Conflict Resolution
Bachelor Of Arts - Ba, French Studies
FAQ
Frequently asked questions about Bamigboye Michael
Quick answers generated from the profile data available on this page.
What company does Bamigboye Michael work for?
Bamigboye Michael works for 22BET.
What is Bamigboye Michael's role at 22BET?
Bamigboye Michael is listed as Customer Support || Customer Retention || i- Gaming Specialist || HR Enthusiast || Peace Advocate || Photographer at 22BET.
Where is Bamigboye Michael based?
Bamigboye Michael is based in Lagos, Lagos State, Nigeria while working with 22BET.
What companies has Bamigboye Michael worked for?
Bamigboye Michael has worked for 22Bet, La Beaute Photographie, Melbet, Gaotek Inc., and Outcess.
Who are Bamigboye Michael's colleagues at 22BET?
Bamigboye Michael's colleagues at 22BET include Joel Acheampong, Kenneth Ssemuwemba, Chaitanna Kumar, Mored Kaisi, and Emmanuel Omolaja Kudayah.
How can I contact Bamigboye Michael?
You can use AeroLeads to view verified contact signals for Bamigboye Michael at 22BET, including work email, phone, and LinkedIn data when available.
What schools did Bamigboye Michael attend?
Bamigboye Michael holds Master Of Arts - Ma, Peace Studies And Conflict Resolution from University Of Ilorin.
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