Led the marketing program management and marketing operations function for JLL Technologies.The team owned the global marketing calendar of campaigns and events for a distributed, global marketing organization. Oversaw the development and orchestration of detailed plans for marketing campaigns, programs, events, roadblocks, and communication to stakeholders. Our team executed 15+ campaigns over the past 12 months that have resulted in 150% growth of our marketing database and contributed over $3M of Marketing generated pipeline.

Responsible for managing and driving the execution of Go-to-Market (GTM) campaigns and initiatives in partnership and alignment with marketing, creative, product, operational, and technical teams to drive awareness, consideration, and revenue growth for JLL Technologies. Key deliverables:- Supported the build & launch of JLLT.com; high visibility website to drive brand awareness and enable JLLT's growth initiatives- Established planning process for campaign operations and execution (using Confluence & Jira)- Oversaw the day-to-day management of our JLLT.com; both the CMS and backend system.

Responsible for leading and coordinating key technical projects for the Global Marketing Organization. Responsibilities included leading junior project managers, development of new processes to optimize value from technology investment, vendor management, create and track project plans for all technology-based projects, and technology budget management.

Responsible for the program management of the technology ecosystem within the Americas Marketing Organization. Responsibilities included the identification & documentation of the technology stack, requirement gathering, budget management, and vendor management.Previous title: Sr Associate Tech Programs - Promoted to Manager in 2018

Technical project manager role; mainly supporting Codelitt’s major client JLL. Performed core technical project manager functions for several projects that included: voice-assistant mobile application, robotic Lidar mapping, IoT, and image recognition mobile application. Additionally was a team member to the JLL IT Innovation Team.

Technical project manager role; supporting Codelitt’s major client JLL. Project managed several key new product MVPs including voice-assistant mobile application, robotic Liar mapping, IoT, and image recognition mobile application.  Project managed the launch of key new service offering of Lease Administration software.

The role was to establish a new customer experience practice.Responsible for the creation of new cross-functional CX (customer experience) processes, developed a ticketing process to identify critical issues, launched of Voice of Customer (VOC) program, Customer Advisory Council (Top 15 customers), and a CX Scorecard.

Start-up company was specializing in selling HVAC equipment online.Responsible for developing out a customer experience program within a new start-up organization. -Developed an inbound customer service/experience department. Role of the team was to direct inbound inquiries to proper groups and answer customer service related requests.-Developed new systems to improve internal operations: new payroll system (conversion to ADP), time clock system that could also facilitate all time-off requests, ticket routing system to monitor and measure all inbound customer requests.

Responsible for developing new client relationships, maximizing existing client services, and overseeing all client project team members. Key achievements include the creation of an SDR team that contributed over $50K in recurring IT revenue, an overhaul of the marketing department, redesign of the company website, and streamline of internal operating processes.

Worked directly with business professionals and entrepreneurs to discover and create innovative solutions that can help their companies succeed. As a member of the local leadership team, had responsibility to hire, coach, and develop the Business Team as well as educate other personnel about Apple's unique business services. · Facilitated the leading, developing, and coaching of B2B sales team. · Proven success in B2B growth in terms of monthly and annual sales performance vs targets.· Created and fostered healthy lead generation: develop new relationships, build-on existing relationships, and creating top notch experiences in the workshops and events.

Axiom is a professional consulting firm providing program management, information technology, and disability and accessibility services.. Managed the data analysis for two key client projects. Data responsibilities included internal scorecards, client facing scorecards, and project reporting in regards to key deliverables· Managed all client data analysis requests.· Project managed the internal integration of two key communication systems: Alfresco and Microsoft SharePoint.· Project managed project team’s new contract proposals (in response to RFP).

Circuit City Stores, Inc. (former NYSE ticker symbol CC) was an American multinational consumer electronics corporation. · Project Manager for the learning capacity for the enterprise and new standard operation procedures for all retail stores. Project required learning events to be staged quarterly in 8 different regions within the United States, learning scripts, logistics for travel of over 50+ employees, and online education validation.. Project Manager for the Circuit City Acceleration Initiatives of Retail Transformation. Project was to create a $40M cost savings to the organization, new labor models for all retain stores and to improve the operational execution for the company. Project work was done in conjunction with Deloitte Consulting LLP.· Project Manager for updating retail SOPs. Project work was done in conjunction with McKinsey & Company.