Bamlack Getachew Kebede Email & Phone Number

Warsaw, PL

Warsaw, Mazowieckie, Poland

• Assisting and managing customer profiles to determine their Security and Compliancerequirements
• Completing and maintaining the subsequent security assessments to determinesecurity and compliance status
• Identifying opportunities to promote and upsell additional security and complianceproducts when supporting

Warsaw, Mazowieckie, Poland

• Delivered exceptional customer satisfaction
• Supported UK customers with post-order issues (returns,replacements, refunds, delivery status, and any issues with fulfillmenthttps://assets.grammarly.com/emoji/v1/1f91d.svgthrough chat.
• Utilized multiple software applications to quickly and effectivelyresolve customer queries.
• Helped a large volume of customers every day with a positive attitudeand focus on customer satisfaction.
• Identified areas of improvement and conveyed trends in customercalls to leadership

Warsaw, Mazowieckie, Poland

• Responded to customer calls and emails to answer questions about products and services.
• Maintained and managed customer files and databases.
• Improved sales abilities and product knowledge on a continuous basis to provide optimal service and achieve quotas

Addis Ababa, Ethiopia

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Assisted customers with product selection based on stated needs, proposed use and budget.

Bachelor'S Degree, Computer Engineering

Associate'S Degree, Computer Science

High School Diploma

Activities and Societies: Ethiopian Student Association~Conducted Biweekly meetings. ~Regulated activities of the club by closely working.