Brittany Manning Email & Phone Number

My duties include reviewing EOB’s, remits and payer correspondence while performing account follow-ups. I identify problem accounts and escalate for any identified issues for claim resolution, maintain HIPAA guidelines, and work effectively and professionally with patients and guarantors to resolve payer requests and discrepancies to resolve pending claims.

I worked order entry, billing and handling insurance claims, handled doctor clarification calls, fill prescriptions, assisted with consultation windows, and worked register at either the Pick-Up window or drive thru. While working either of these positions I also handle patient phone calls, trained new hires, and assisted in doing inventory for the daily.

Glen Allen, Virginia, United States

My duties consist of answering the call queue dealing with disputes, reporting fraudulent charges, monitoring account activity, escalation calls, support calls, and providing excellent customer service skills.

Richmond, Virginia, United States

I worked Customer Service calls which required billing, adjustments/credits, escalation calls, customer concerns, processing orders, and providing self-help services to customers.

Richmond, Virginia, United States

I worked the Drop-Off counter for prescriptions while inputting new patients, prescriptions, billing and handling insurance claims, handle doctor office clarification calls, fill and refill prescriptions, direct patients to consultation windows, and ring out patients while assisting them with any of their needs at either the Pick-Up window or drive thru..

Richmond, Virginia, United States

Create a positive work environment to be able assist customers with getting prescriptions filled and receiving proper instructions on medication maintenance. In order to maintain an organized pharmacy setting, I managed the ordering of medications from our suppliers, filed medication invoices, assisted with the disposal of the Medsafe box/expired drugs.

Help transition the pharmacy from Target to CVS effectively and hassle-free for the customers. Assist customers with medication maintenance by offering automated text messaging and automated calls through the conversion period. Properly carries out tasks at each of the 3 different workstations (Pick- Up, Drop- Off, & Production) while following Federal and.

Assist customers with finding OTC products, answering questions, and receiving consultation from the Pharmacist. Properly carries out tasks of correctly entering, filling, and dispensing prescribed medications. Follows Federal and State laws accordingly to guarantee privacy for each customer. Trained new employees accordingly. Handled inventory management.

Bachelor Of Science - Bs, Hpex & Psychology, Graduate

Pre-Pharmacy Studies

Received Pre-Pharmacy certificate after completing the Dual-enrollment program in high school.

College/University Preparatory And Advanced High School/Secondary Diploma Program

Activities and Societies: Tennis, Color Guard, and African American Studies Club