Amanda (Mandie) Morales Email & Phone Number

Scottsdale, Az, Us

Scottsdale, Arizona, United States

Scottsdale, Arizona, United States

•Case Investigations: Maintained full claim ownership of all assigned claims. Conducted thousands of thorough, prompt and fair investigations by obtaining relevant facts to determine coverage, origin, and extent of loss for claims of upwards to $5,000,000.• Third Party Liability, Bodily Injury, and Property Damage: Managed a high-volume caseload of multi-line claim files for: personal, commercial automobile, garage, rental, and trucking policies.• Claims Adjustments: Reviewed and utilized financial statements to adjust complex business interruption losses.• Customer Service & Policies: Identified and resolved problems by referring to policies and procedures to ensure consistency and quality customer service.• Investigation Coordination: Promptly recognized and coordinated investigations with differing teams such as Special Investigations and Legal when a claim warranted involvement.• Letter Writing: Collaborated with internal departments such as underwriting and legal, to resolve complex claim issues and expedite claim resolution.

Tempe, Arizona

•Team Member Training: Designed and implemented training strategies to increase customer satisfaction and improve team metrics.• Collaboration: Collaborated with peers to achieve best results for both the customer and company with an average rate of in-target metric of 95% on a monthly basis.• Claims Adjustments: Oversaw thousands of personal auto and property claims.• Customer Service: Assisted customers in filing and processing insurance claims, ensuring accuracy and adherence to company policies and procedures.