I coach Big Four graduate professionals to develop their Knowledge, Skills, and Behaviours and achieve the Accountancy and Taxation Professional L7 apprenticeship, ACA/ICAEW qualification, excel in their current job role, and improve future career prospects.

I coached and assessed leaders and managers on apprenticeships at levels 3 and 4 in Team Leading, Retail Management and Business Administration. I delivered 12-15 months apprenticeship programs managing individuals’ progress within a set timescale. I built and maintained positive relationships with learners and their managers coming from SMEs, retail chains and global businesses. I adhered to apprenticeships funding rules and quality assurance in line with company and Ofsted standards. Learners supported and motivated by me achieved Distinction on their End Point Assessments, demonstrating great knowledge and assessment preparation. Due to relocation to Leeds and business expansion I managed a few big caseload changes demonstrating agility, positive mindset and continuation of highest standards in course delivery.

I led recruitment and training in store, promoting company values to the team. I introduced dynamic team engagement practices contributing to the lowest staff turnover across the UK that year and improving ESI survey by 7%. I reinstated regular team communication, which impacted positively on customer service and team focus. I also assisted HR manager in disciplinaries, conducted absence investigations, team appraisals and supported the store manager in succession planning by identifying and developing talent. I actively supported staff well being, by promoting open discussion on mental health and equality and diversity at work.

I managed business activities in 3 locations of an innovative click and collect Start-up business in parcel delivery industry. I established brand awareness and initiated new business relationships with local business communities by active outreach marketing and networking. I increased conversion and led my teams to sign up approx. 70k new service users. I recruited new staff, led performance management and appraisals, and developed successors. By effective team training and engagement strategy focused on values I contributed to 82% NPS score and 9.4/10 Trustpilot customer feedback score. I promoted best practice by active collaboration with other managers and creating Standard Operating Procedures.

I managed foods and hospitality operation in four M&S locations with teams approx. 60 people and annual turnover of £2 million. Using a dynamic approach, I led and motivated staff to drive sales in a competitive environment. I planned staff deployment and adapted it to changing circumstances. I improved scores of Mystery Shopper, H&S and Food Safety audits by thorough team training and coaching on the job. By effective performance and absence management I reduced absence from 5.1% to 3%. I developed successors focusing on people skills and operational excellence. I collaborated with the management team, sharing best practice and creating SLAs with other departments.

Responsible for the overall management of a newly opened Kingston store generating £1.3M in annual sales. Managed team of 10. Achievements:- Within 1 year I increased brand awareness in local community by introducing events and marketing outreach and consistent customer service and networking.- Achieved consistently high scores on store standards visits- Developed Assistant Manager to a Store Manager

Initially hired as a Supervisor; within 3 years promoted to a Unit Manager. Achieved sales growth of 8% exceeding targets, cut down waste by 3% and improved Mystery Shopper by 35% (Moorgate). Increased productivity taking Green Park bakery to the top 3 units in the country.