As the Tenant Relations Supervisor, I supervise the issuance and renewal of commercial licenses and implements fully electronic services to reduce cost and time.I define regulations and policies, administers tenant issues, and executes the complaints resolutions process. I cultivate effective relationships among tenants, the management team, customers, and cross-functional staff.I manage and ensures the safekeeping of tenants portfolio during their tenancy and assists tenants on their business needs.I serve as the primary contact for all the tenants and ensures all tenants are aligned and comply with policies and regulations.

As a Mall Manager, I oversaw all aspects of mall management including leasing and tenant relations, financial management, facilities, and operationsI conducted tenant meetings, facilitated emergency procedures, communication systems, and other security procedures.I ensured smooth operations of the mall, pleasant environment business activities, and shopping experience for customers.I maintained the highest quality standards and services of the mall to meet all tenant and customer requirements. I coordinated daily operations of maintenance, security, waste collection, mall administration, and customer service.

Develop a network of contacts to attract new investors, research new market opportunities and oversee growth projects, making invesments projections and forecasting revenue, in line with projected income.

As a Lease Agreement Administrator, I managed commercial properties, lease agreements, and real estate contracts, including investors’ requests and inquiries.I drafted transactional agreements for real estate and leasing, including commercial retail leases, and license agreements.I provided information and guidance related to Real Estate and leasing matters, as requested by property managers and brokers.I spearheaded and managed databases for the maintenance of master lease files and original lease documentation.I filed, copied, and distributed lease documents and other correspondence for efficient execution and distribution.