I have primarily worked in the Information Technology sector, with significant exposure to Utilities, Telecommunications, and Retail/Fashion industries. I possess both technical and functional expertise in CRM and CTI platforms, encompassing configuration, development, reporting, and CTI-CRM integration. My career has been marked by substantial involvement in digital transformation programs across Digital, CRM, and CTI domains. Currently, I am serving as an IT Demand / IT Project Manager at Gruppo CAP (www.gruppocap.it), which is the integrated water service provider for the Milan Metropolitan area.
Listed skills include Siebel, Requirements Analysis, Business Process, Salesforce, and 23 others.