Bandula Saputhanthiri Email & Phone Number

Toronto, Ontario, Canada

Cestar College , Toronto, is in a public/private partnership with Lambton College, Sarnia, Ontario Canada. As an Instructor at Cestar College I am responsible for delivering Lambton College approved courses to international students.I enjoy, sharing my knowledge, skills and experience with the students and help them prepare to face the challenges of their chosen career.

2345 Yonge Street, Toronto, Ontario M4P 2E5

At Investors Group, we firmly believe that building long term relationships with clients is the best way to help them reach their financial goals and we've been doing it for over 90 years. Investors Group is a part of IGM Financial Inc. and a member of the Power Financial group of companies. We are proud to be one of Canada’s leading personal financial services firms serving approximately one million Canadians. We make sure that we understand and establish clients’ financial aspirations, provide unbiased and client centric advise and look for positive and best outcomes for the clients. Act as an advocate for the client and puts client needs first. Take the long term view while building relationship in the present. I act with integrity and honesty at all times by putting the clients’ needs first and will work with you to create a long lasting relationship.

Toronto College Park

Everest Canada Inc, is the largest private adult career education institution in Ontario.•Responsible for strategic and tactical planning to deliver Corporate objectives, daily operation of the Education Department, curriculum enhancements and updates, student outcomes and satisfaction, quality assurance and achieving revenue targets .•Ensured accreditation requirements, regulatory compliance are strictly enforced and audit ready at all times.•Worked closely with the sales teams to identify and offer profitable and in demand programs to meet quarterly and annual revenue goals.•Responsible for cost control by managing resource allocation, inventory and manpower costs to keep within the quarterly and annual budget tragets. Reduced manpower cost by 4% by optimising class sizes and consolidation of resources in 2014.•Responsible for faculty recruitment. “Chief Inspire” facilitator, responsible for new hire on-boarding, orientation and development.•Increased student retention by 9% in 12 month period, by implementing peer support, tutoring services, individualised solutions to overcome barriers to successes. Received “Best Student Retention” award in the division for the year 2013.•Improved student satisfaction rating for the year 2014 by 30%, by providing appropriate resolutions to challenges and concerns.•Reduced faculty turnover by 3% in 15 months through employee engagement initiatives, focus groups and implementing an enhanced on-boarding process. Improved employee satisfaction rating from 70% to 87% in 2014

Smarte Carte Inc is the world's largest operator in baggage cart and locker rental business.•Responsible for P&L, cost control through resource optimisation, inventory levels, repair and maintenance and achievement of revenue targets of US $ 14 million.•Capacity planning based on seasonal trend analysis, hiring and training of managers, permanent and seasonal employees to ensure service levels met demand 24 hours a day.•Responsible for managing and directing weekly cash collections, cash floats, banking and on-line reconciliation reporting.•Reduced manpower cost by 3% in 6 months by rostering optimisation, reallocation of manpower, with the cooperation of the union.•Reduced repair and maintenance cost by 2% in 10 months through targeted preventive maintenance and negotiating favourable terms from vendors •Increased revenue by 8% in 12 months through training and development of “Ambassadors” and process improvements.•Worked with the Regional Director to successfully negotiate a 5 year agreement in collective bargaining. Reduced grievances filed by the union to zero in 8 months, from an average of 6 per year

One of the six airlines awarded five star rating. Considered to be one of the fastest growing airlines in the world. Known for quality customer service standrds.•Responsible for redirecting and formulating strategic business policy, procedure development and goal setting to deliver award winning “five star “service.•Responsible for a large scale worldwide recruitment drive, training and development of new hires within budget and on time to support rapid expansion of the organisation. Employee strength increased from 2,200 to 3,800 in 10 months.•Directed and managed an Employee Support Department to provide upscale, quality accommodation, emotional support and counseling for a young expatriate workforce to help them settle into a new country and a work environment.•Responsible for managing a Training and Development Centre for customer service, leadership, safety and security training for 3,800 front line employees. Delivered innovative, customised training programs and elearning courses.•Reduced employee turnover by 8% in 8 months, exceeding target by 2% through analysis of exit interviews, new hire mentoring, employee support teams and early interventions to remove “pain points”.•Played a vital role as a member of strategically critical Project Advisory boards, to set the strategic direction of the organisation, acquisition of IT technology, product development and opening of new markets.•Conceptualised and worked with an IT vendor to develop a CRM tool for front line customer service leaders to enhance service excellence and service recovery actions.•Served as the leader of eLearning vendor selection and implementation project to introduce blended and online training to reduce class room time to decrease resources commitment and costs and to make training available to front line employees any time anywhere.

Second largest full service international airline based in India. Well known for superior quality customer service.•Served as a member of a senior management team that formulated strategic plans and executed the organisation’s rapid expansion into international markets.•Led a 9 member cross departmental team to successfully implement a customised US $ 14 million IT project to optimize manpower planning, daily operations and operations recovery, manpower scheduling and rostering in 14months. This resulted in 13% cost savings in manpower and hotel room costs and on time performance rate.•Directed and successfully managed large scale recruitment, class room and on the job training project for new hires to support the rapid expansion undertaken by the organisation. The number of employees increased from 580 to 3,200 in 20 months yet maintained quality of customer engagement and service excellence.•Increased customer satisfaction ratings by 2% in 90 days by leading a cross departmental task force by conducting customer feedback and gap analysis, goal setting, on the job training, mentoring and rapid response teams. •Responsible for directing and managing a Training School to develop and deliver customer service, leadership, safety and security training to 3,200 front line employees. Introduced an experiential learning initiative to train and develop front line leaders.

Dubai, United Arab Emirates

Emirates Airline is well known for its unmatched hospitality provided by its iconic multi-lingual Cabin Crew and is one of the world's most recognised airline brands.•Directed a management team to build, set goals, train, and develop a multicultural team of front line employees to deliver world class customer service.•Led a 7 member team to customise, and implement a US$12 million manpower planning, scheduling and daily operations IT solution. Introduced several innovative initiatives such as preferential bidding to increase employee satisfaction and retention.•Leader of a large scale process improvement and two change management projects to restructure the department to align with the corporate objectives and rapid expansion.•Conceptualised and worked with IT developers to implement a CRM tool for front line employees as a service enabler.•Introduced competency based assessment centres to select and develop front line leaders and create high performance service delivery teams.•Led product development initiatives to keep pace with the rapid expansion of the organization to meet the needs of new markets.

M.B.A;, Business Administration And Management, General

Bsc(Honours), Applied Science

Applied Science