Tanmoy Banerjee Email & Phone Number

Gurugram, Hr, In

India

Gurgaon, India

Gurgaon, India

• Line management responsibility for 53 L1 and L2 data network engineers working on incidents, problem, change records and service requests• Responsible for agreed SLA & KPI matrices to be met.• Identify Service Improvement plan and implement them to show case cost benefit to the customer.• Determining and mitigation of risks. Maintain risk register and educate team on the same.• Ensure compliance adherence within the team. Educate team on compliance guidelines in regular intervals.• Attend Vendor Management meeting to discuss and escalate issues from the provider end.• Attend Customer review meeting to discuss operations issues. • Conduct review for team leads.

Noida Area, India

• Line management responsibility for 29 commissioners responsible for migration of devices from one network management to another. • Responsible for project delivery in agreed timeline. • Proactively manage changes in project scope, identify potential crises, and devise contingency plans based on client requirements. • Develop and deliver project reports, proposals, requirements documentation, and presentations -Identify and resolve issues and conflicts within the project team. • Identify process improvement areas & implement them.

Pune Area, India

• Line management responsibility for 33 Level 2 data network engineers responsible for diagnosing network related issues escalated by the service desk.• 1st level escalation for technical and process issues within the team.• Prepare Root cause analysis for major network outage and advise corrective action.• Identify recurring issue and assure problem management along with Tech Leads in team.• Preparing work flow guide, determining process flow and sharing process updates with team and stake holders. • Planning and reviewing estimated workload. Ensure smooth transition of additional workload to existing/additional overhead.

Master Of Business Administration - Mba, Operations Management And Supervision

Bachelor Of Computer Application, Computer Science