In an ITIL aligned environment, this position supervises daily operations & activities of Tech Den service desk and tier 1 technical support staff. This position is responsible for the advanced support of onsite and remote desktop and server computer systems and other technology-based systems and spaces for Danforth students, including support for computer operating systems, software, hardware, network and plays a critical role in the assessment and recommendation of computing needs for tech grant funding. May serve as a system owner, technical expert or specialist in a particular area such as in the applications, systems or hardware areas. Engagement with and working knowledge of emerging technologies are critical factors in this role. Training and mentoring of Technical Support Specialist are essential functions of this position.

• Advises and counsels specialized masters’ students from the Master of Accounting and Master of Business Analytics programs, strives towards overall growth and development of each student. • Audits students’ academic performance regularly, directly addresses any concerns towards degree completion.• Registers students for courses and provides students with information on courses specific to their curriculums.• Serves as a staff advisor to student organizations such as Beta Alpha Psi and the Specialized Masters Programs student council. • Assists in the planning and execution of various student events including new student orientation. • Managed the logistics and scheduling for an intensive immersion trip to New York City and Washington D.C. for the Global Master of Finance students, accompanied them on their trip to ensure their safety and provide support to the faculty teaching the course.• Coordinates with the advising team to maintain our internal student-centered platform, Campus Groups. • Collaborated with a team of three committee members to successfully host a national case competition on campus.• Communicates regularly with the Weston Career Center on any career-related updates with current students and alumni.• Manages support and processes for Curricular Practical Training and other student related international student processes. • Collaborates with the admissions team on counseling students from the university considering a specialized masters degree.