- Collaborate with clients and internal stakeholders to define project scope, objectives, and deliverables.- Develop detailed project plans, timelines, and schedules, considering resource allocation and potential risks.- Identify potential project risks and develop contingency plans to mitigate negative impacts on project timelines and outcomes.- Works closely with operations and technical teams to allocate resources effectively and optimize team members' skills for maximum project efficiency.- Reviews project deliverables to ensure they meet quality standards and align with client expectations.- Conduct quality checks through regression testing, identify areas for improvement, and implement necessary revisions.- Through providing excellent service, addressing concerns, and addressing inquiries promptly, I’ve been able to foster and maintain positive client relationships.- Assign tasks to team members based on skill sets, availability, and project requirements.- Monitor task completion, track progress, generate reports and address any issues/bottlenecks.- Serve as the primary point of contact for clients, providing regular updates on project progress, milestones, and any changes.- Coordinate activities among various teams, ensuring seamless communication and alignment throughout the project lifecycle.- Collaborate with the team to identify opportunities for process enhancements, efficiency gains, and best practices.

- Assisted in the planning, development and implementation of product roadmaps, ensuring timely delivery of product enhancements and updates, resulting in a 30% improvement in customer satisfaction.- Stayed updated on current technological trends and recommending new tools.- Collaborated with the development team to implement Agile methodologies, resulting in a 30% improvement in project delivery times. - Sourced for Strategic Partnerships and Collaborations- Acted as the primary point of contact for proposal submissions, collaborating with internal and external stakeholders, ensuring effective communication and stakeholder management.- Worked with cross functional teams collaboratively in building products- Assisted in design and development processes through user research, wireframing, prototyping, interaction design and usability testing- Determined pricing and timelines for projects

- Helpdesk Support- Assisted in the deployment and maintenance of enterprise-level IT infrastructure, ensuring seamless operations.- Conducted system audits and identified areas for improvement, leading to a 20% increase in system efficiency.- Acquired proficiency in database management using SQL, supporting data-driven decision-making processes. - Reviewed proposed systems software for compliance with applicable quality assurance standards before acquisition or implementation- Provided technical support to end-users, demonstrating strong communication skills to effectively address and resolve inquiries and concerns in a timely manner.

I was the one of the IT attaches at the company