Suaye Banigo, Mba Email & Phone Number

Greater New York City Area

● For New York’s Governor’s Office of Storm Recovery (GOSR), oversaw hybrid-agile software development from analysis and design to software release and change management for business and shared services departments – enabling the agency to improve data integrity, more efficiently deliver services and improve business internal business processes. ● Led IT portfolio management redesign and implementation efforts, helping to bring clarity in prioritization, transparency, and accountability for the technology teams.● Conducted a current-state assessment of the incoming and outgoing financial payments data flow and business processes; and led the redesign and implementation efforts for the future-state payments tracking system. The new software and business processes lead to increased transparency, efficiency, and lower turn-around-times.

New York City Metropolitan Area

● For the New York Mass Transit Authority, conducted normalized and analyzed call data across multiple contact centers, and developed call center volume and staffing models to help determine the optimal future state for the agency.● For New Jersey Housing and Mortgage Finance Agency, developed the future-state architecture focused on enhancing the portfolio management methodology and instituting a comprehensive IT governance framework.

West Africa

Drove profits of over $7 million for this $50 million diversified holding company.Led the company’s operations throughout West Africa, reporting regularly to the CEO and board of directors while managing success in 3 key program areas.Kiote Services (2013 to 2018)Managed business process consulting and digital marketing firm, leading teams supporting services to insurance, HMO, FMCG, medical diagnostic, hotel, entertainment and e-commerce clients.• Led full-lifecycle digital transformations, including deployment of an Odoo ERP solution for a medical devices firm (with sales, procurement, warehouse, accounting, HR & customer service functionality).• Achieved 20 percent year-over-year increase in holiday sales, employing advanced analytics to reach over 3 million potential customers for a consumer appliance firm.• Improved responsiveness of international e-commerce firm, creating a 20-seat multi-channel contact center.Claridon Hotels & Resorts (2011 to 2016)Doubled monthly revenue and staffing levels in 2 years while improving profitability, accomplished by deploying online booking portals and monitoring tools, incorporating data-driven management against a set of key performance criteria.• Increased occupancy from 35 to 90 percent in 2 years, surging from 25 to 65 guests per night.• Expanded customer base from 30 to 55 companies within 2 years.• Reduced food cost 20 percent through menu redesign, item substitution and new vendor partnerships.Mediplan Healthcare (2011 to 2013)Led 20-member team in developing and deploying best practices for healthcare management in support of 110,000 health insurance clients across 36 states. • Saved $220,000 in excess payments by reengineering process to eliminate duplicate data entry.• Reduced average claim processing to 1 week from 1 month while improving management oversight.• Created an end-to-end cloud-based patient care authorization process and system with automatic escalations.

London, United Kingdom

Ensured highest compliance with service level agreements (SLAs) and benchmark performance targets for this retail bank, implementing new standards to enhance efficiency. Trained managers in operations and technology. • Slashed report generation time from weeks to days, introducing new processes.• Resolved cost distortions & reduced unnecessary data capture by introducing new cost measurement methodologies.

London, United Kingdom

• Harmonized 18 business processes and integrated 50 staff and over 5000 customers across Ghana, Seychelles, Mauritius, and India in 10 months, employing 5 collaborative transition teams. • Negotiated contracts for sourcing contact center, card embossing, statement printing and records management processes and workstreams.• Maintained 100% compliance with security and privacy regulations, both Indonesian and UK, by enabling staff to verify 6000+ unique transactions & customers daily.• Saved £500,000 annually by measuring and managing corporate bank operational productivity.

Barcelona, Spain And Rome, Italy

New York, Ny

Tokyo, Japan

Mba, General Management

Bachelor Of Arts (B.A.), Economics And Japanese