- Administration & Operationso Prepare all project related items such as builder buyer agreements, allotment letters, other charges etc. In consultation with management and heads of other departments.o Obtaining project approval from various financial institutions and maintaining good relations with them.o Creating marketing collateral materials.o Maintain balance between cash inflow and out flow.o To develop good coordination between all the departments.o Single point of contact for management regarding all sales, CRM and marketing issues.o Maintaining a healthy & learning environment ensuring creative & operational development of employees.o Overseeing administration activities including office facilities, security services and maintenance activities.o Overall in charge of customer satisfaction and collections post-sales.o Coordinating with the clients to answer all queries & ensure complete customer satisfaction.o Managing a team to ensure collections / receivables are as per company norms.o Post sales, follow up with customers for completion of all documentation formalities.o Follow up with customers for stage-wise payments through the life cycle of the construction. o Ensuring speedy solution to the queries & Grievances to maximize client satisfaction level.o Oversee the sales team and assign targets and works to the telesales, sales executives and managers to ensure sales targets are achieved.o Managing and expanding broker/ consultant network and also improvising new incentive and sales schemes for the effective approach.o Monitor sales team responds to all marketing activities and ensure that all are covered to maximum levels.o Analyzing & reviewing the market response/requirement & communicating the same to the marketing team.o Promotional activities for marketing of Residential project through participating in real estate exhibitions and road shows.

-Achieving budgetary and sales targets through motivating and developing the new agents and Channels.-Channel Management o Identifying new streams for revenue growtho Strategizing, Business planning, forecastingo Business promotional activitieso Overall quality and profitable business and cover note book control as per guidelines -Monitoring, recruiting, training & motivating the manpower & assigning targets to them, ensuring quality service delivery in the market.-Analyzing & reviewing the market response/ requirements and customizing action plan for channel sales team. -Developing relationships with key decision-makers in the channel partners/clients for business development.-Liaison between operations and Channel partner to ensure resolution of issues.-Impart training to sales team of the channels/Agents –Induction as well as Refresher for recent product developments.-Direct Marketing to SME and Corporate Clients and client servicing for the existing portfolio, which includes Claim servicing, Policy Endorsement, Renewals & Cross Selling of insurance products.-Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets

-Initiated an aggressive campaign of cold-calling and offering referral incentives.-Direct Marketing to Corporate Clients and client servicing for the existing portfolio, which includes Claim servicing, Policy Endorsement, Renewals & Cross Selling of insurance products.-Establish and maintain relations with key client accounts in Delhi NCR - e.g. LT Overseas, Satnam Overseas, Eros group, CSC Corporation etc.