Deirdre Martin-Banks Email & Phone Number

Tempe, AZ

Claim associates are critical to the success of State Farm due to their direct contact with current and potential customers. Employees in the contact center handle inbound calls and make outbound calls to initiate claims and ensure prompt routing to other claim handling teams. As an Auto ILR associate, knowledge of end to end claim handling process is.

Bankable Virtual Services (BVS) provides professional solutions to successful small businesses and nonprofits seeking administrative and operational support. We work with our clients to establish affordable and innovative virtual assistance. BVS takes pride in offering customers quality services at a fraction of the cost they might pay to obtain these.

Greater Seattle Area

Video Production Specialist for Byers & Anderson, a court reporting firm providing official and legal transcription of court proceedings and depositions, and videotaped depositions with transcripts for legal trials.

Arlington, VA

Responsible for providing administrative support to the Program Director for Military OneSource, a U. S. Department of Defense program that provides resources and support to active-duty military personnel, National Guard and Reserve service members and their families anywhere in the world, 24/7 with no cost to the users. Services include counseling on.

Receptionist- Keller Williams Signature Properties (2/2010 ­-2/2011· Answer support phone calls and greet visitors· Facilitate inquiries and process residential applications· Responsible for drafting and proofreading general correspondence and memos· Created and implemented supply strategies and techniques to assist 40 real estate agents· Route incoming.

· Responded to over 60 calls from current and perspective clients daily· Assisted guests with wedding packages and menu information· Provided administrative support for President to include calendar management and travel arrangements· Created and maintained files for all contracted weddings· Developed income earning promotional strategies and media.

· Maintained switchboard duties to support over 30 employees· Coordinated commercial real estate closings for two attorneys· Ensured accuracy of multiple case files with 100% documentation· Improved client relations by performing notarial acts on site· Hand-delivered mortgage securing documents to the recorder's office· Created and reviewed loan.

· Coordinated transaction details among settlement parties· Responded promptly to mail, faxes, and other documents for service coordinators· Assisted Mortgage Lenders by creating client files and preparation of preliminary HUD-1· Trained new employees on pre-settlement process and procedures· Reduced turn-around time by assisting four attorneys in title.

· Processed mortgage settlement documents· Prepared Deeds of Trust for attorney review and Recorder of Deeds· Performed data entry necessary to generate Loan Title Policies to return to bank or lender· Decreased customer and bank complaints by improving disbursement process· Maintained extensive document database to improve flow of information SKILLS.

Bachelor Of Science In Business Administration, Business Administration

Activities and Societies: N/AAccelerated online program designed for working adults. Various courses of study to gain knowledge in.

Paralegal Certificate, Paralegal Studies

Worked Part-Time as a Customer Service Rep in a Call Center while Earning Credits. Selected for the Dr. Harry Harden Jr. Academic Award.

High School Diploma