 Understanding the business needs, its strategic direction and identifying initiatives that will allow a business to meet those strategic goals. Achieving budgets, guest standards & ratings as per company guidelines and making improvements. Arranging for local transport for passenger; ensuring they travel with ease and stay stress free. Handling operations pertaining to hotel bookings, ticketing, passports, visas, etc. Creating package tours for corporate clients and building rapport with tour operators. Enhancing customer satisfaction matrices & monitoring customer complaints. Building and maintaining healthy business relations, ensuring maximum customer satisfaction.  Networking with prospective clients, generating business from the existing accounts and achieving profitability and increased sales growth. Interfacing with clients for understanding their requirements & suggesting the most viable solutions / products and cultivating relations with them for customer retention & securing repeat business.Specialties: Travel Reservations, Communication Skills, Freelance Content Writing, Client Servicing, Resume Development, Customer Relationship, Operations Management, Hotel Bookings, Travel & Tourism