• Building and maintaining relationships with clients and key personnel within customer companies.• Conducting business reviews to ensure clients are satisfied with their products and services.• Alerting the sales team to opportunities for further sales within key clients.• Letting customers know about other products the company offers.• Attending meetings with clients to build relationships with existing accounts.• Achieving client relationship targets and KPI’s as set by the Head of Sales.• Escalating and resolving areas of concern as raised by clients.• Carrying out client satisfaction surveys and reviews.• Updating the CRM and ensuring account managers are aware of changes within clients.• Passing leads to the sales team and following up on progress.• Liaising with internal departments to ensure client needs are fulfilled effectively.

•Maintains accurate and up-to-date human resource files, records, and documentation.• Answers FAQ from applicants and employees relative to standard policies, benefits, hiringprocesses etc.• Maintains the integrity and confidentiality of human resource files and records.• Performs periodic audits of HR files and records to ensure that all required documents arecollected and filed appropriately.• Provide Co-Secretariate duties for the Performance Management Committee, Joint NegotiationsCommittee as well as the Wellness Committee where I am a member on all three bodies• Provides administrative support to the HR Unit.• Assist with payroll functions including processing, answering employee questions, fixingprocessing errors, and distributing checks.• Acts as a liaison between the organization and external benefits providers and vendors, whichmay include health, disability, workmen’s compensation, and retirement plan providers.• Perform recruitment of new employees• Conducts or assists with new hire orientation.• Performs other duties as assigned.

Answer and direct phone callsOrganize and schedule appointments and meetingsMaintain contact listsProduce and distribute correspondence memos, letters, faxes, and formsAssist in the preparation of regularly scheduled reportsDevelop and maintain a filing systemOrder office suppliesBook travel arrangements