Responsibilities :ParentCircle.com is a Content, Community, Commerce play. It delivers holistic parenting, successful children, and a great society. We are on mobile, app, web, and print. – We have the bestselling magazine in this space. – We are the best site for holistic parenting. – We have the largest number of original contents developed over several years. • Handled a team of 12 people. Responsible for Team Target. • Developing, training & generating sales through the Tele sales & then Field force. • Setting up & streamlined the operations of South. • On boarded more than 600+ customers in 2 years. • Handling retail & corporate sales.Highlights • Started from Manager – Tele sales and then moved to operating total South Sales. • Was able to take up the Senior level jobs and reporting and thereby moved to Regional levels. • Scaling the operations from Zero to next level.

• Analyze the project requirement and efficiently manage the accounts of various verticals and achieve client expectations.• Understand the customer needs, create concepts and develop an initial view of the solution.• Interact with clients and understand the project requirement and draw up online strategies helping them in the digital space.• Prepare strategy presentations and estimate the cost and effort for the solutions.• Coordinating the requirements with the internal development teams. Plan with the team to deliver online business goals.• To bridge the gap between the production team and client and hold responsibility/authority to complete a project.• Manage and coordinate other activities of account management.• Reporting to the client on the status of the project.• Responsible for overall Project Delivery on Time.Highlights The clients are maintained happy, comfortable by efficiently handling without any complaints and meeting the deadlines. Help Internal Team in times of tight deadlines by posting, reviewing/ presenting the requirement in better way. Got Appreciation from clients for dedicated support given to them individually

Roles, Responsibilities & Achievements• Responsible leadership and effective coordination of a 28 member team for scheduled deliveries/ centralized customer service/Up Selling for Inbound/ Outbound channels -Pan India • Crawling Auto Dealer Data Base of around 800+ Dealers in South for Executive Calling and Conversion shares.• Improved revenue through Up Selling (Converting Free to paid category)• Coordination and improving the Live Data of Sulekha with Auto Competitors • Pan India execution and implementation of CS Process &Policy Manual.• 95% SLAs through efficient Vendor Management for Auto Ads.• Business Development, Customer relations and regular Business Intelligence requirements assessment.• Providing vibrant leadership to staff and ensuring that Objectives, Goals and policies are successfully met • Manpower planning and scheduling for uninterrupted service & revenue delivery• Ad-responses to leads (Cross Selling) conversions.• Post sales support which includes - Ad Posting, Upload of Banner, Photos, Videos.• Business rapport across 500+ Auto Dealers in India.• Assisting in developing, interpreting and implementing the strategic direction of the company. • Undertaking financial forecasting and planning to ensure service levels are met. • Providing guidance and support in day to day activities. Highlights• 125% revenue generated in Cars Category.(Reference- Mr Harish, Mb: 98413 11111, Chennai Motors, Chennai (Booked for Rs 1 lakh)• Individual Cars Category initiation- 68% revenue growth from 1.55 lac to 2.60 lac in Q2 over Q1• Effectively managed Direct Calls for Successful Closures.

Roles, Responsibilities & Achievements• Managing and mentoring a 16 member team for service delivery & cross-selling through inbound & outbound channels in TamilNadu.• Training & mentoring Customer Service Managers across Pan India.• Training shared services team in Bangalore (Sparsh Call Centre)• CS process & policy manual initiation to execution - Pan India.• Manpower planning and scheduling for uninterrupted service delivery.• Project status tracker at different intervals for stake holders.Highlights • Consistent target achievement throughout the year in All Classifications (Jobs, Property, Cars etc – 111%)• Testimonials received from the customers for quality service• FPR for International Classified Media Association ads editing & publishing

Roles, Responsibilities &Achievements• Resolving customer issues and queries related to products of Standard Chartered Bank, handling about 120+ customer calls a day• Up sold Banking and Financial Products for International Clients.• Responsible for MIS for CS team.• Coordination activities with Leads of the unit.Highlights• Promoted to the Fax team within one year• Awarded for “Excellence in Customer Service”