As an experienced Data Analyst and Product Manager specializing in payment functions, I bring a strong background in data-driven decision-making, quality control, and product management. My work spans a multi-platform streaming service (web, iOS, and Android), where I ensure that all processes—from user experience to payment gateways—are optimized for performance, reliability, and security.I excel in analyzing complex datasets, developing dashboards to track key performance indicators (KPIs), and uncovering actionable insights that drive business strategy. I collaborate with Product and Operations teams to resolve issues, optimize workflows, and improve user experiences, particularly focusing on payment functions and financial transactions. I also provide feedback on data structures, help detect data leaks, and ensure data integrity to support smooth business operations.Key areas of expertise:- Data analysis and reporting for business insights- Quality control for multi-platform streaming services- Payment gateway management and transaction optimization- Dashboard development for tracking product key figures and campaign performance- Cross-functional collaboration with Product and Operations teams- Supporting audit processes through data validation and analysisI'm passionate about using data to inform decisions, optimize systems, and ensure seamless operations, with a particular focus on payment systems and their integration into the user experience.
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Data AnalystTevi Jan 2023 - PresentProject Management: JiraExploration Tools: Excel, Google Sheet, Redash, Superset, Biquery Studio Database: MySQL, PostgreSQL, BigQueryKey Responsibilities:- Collect, clean, and analyze large datasets to drive business insights and informed decision-making.- Provide feedback on data structure or detect data leaks to ensure business logic and data integrity.- Create and develop dashboards to track product key figures and campaign performance metrics.- Ensure data accuracy and optimize workflow for functions related to payment gateways and transaction processes.- Develop dashboards and reports to track key performance indicators (KPIs) and business trends.- Collaborate with the accountant and finance teams in audit processes by providing data analysis and validation.- Present findings to stakeholders, providing actionable insights to improve performance and strategy. -
Qc EngineerTevi Jul 2022 - Dec 2022Project Management: Jira, ConfluenceAPI Testing: PostmanBI Tools: Redash, SupersetKey Responsibilities:- Develop and implement quality assurance processes for a multi-platform streaming service across the web, iOS, and Android.- Lead test planning, prioritizing key functionalities, and setting expected result levels for consistent platform quality.- Perform comprehensive testing of streaming, playback, UI/UX, and cross-platform performance to enhance user experience.- Collaborate with Product and Operations teams to resolve platform bugs and optimize real-time performance.- Oversee payment function development, ensuring secure, reliable transactions and a seamless user experience. -
Qa/QcNetpower Sep 2020 - Jul 2022Product: QMS (all-in-one cloud QMS solution unites Risk, Deviation, Handbook, Process,Dashboard, Annual cycle, and Sharepoint modules)---Project Management: Jira, ConfluenceAPI Testing: PostmanData Testing: MS SQL Server ---Key Responsibilities:- Confirm and clarify all features and workflows defined in the confluence(having design) with Designers and Product Owners. Then break downthose requirements to be small enough for a task- Discuss with the Development Team and Product Owner to solve issues thathappen in implementing modules- Manage tasks following each feature, each sprint, and goals for eachperiod to release- Document new updates of features in modules- Execute testing (including API testing and access to the Database by usingSQL queries)
Bao Duong Education Details
Frequently Asked Questions about Bao Duong
What company does Bao Duong work for?
Bao Duong works for Tevi
What is Bao Duong's role at the current company?
Bao Duong's current role is Data Analyst.
What schools did Bao Duong attend?
Bao Duong attended Bach Khoa University (Fomerly Ho Chi Minh City University Of Technology).
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