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Ho Chi Minh City, Vn

Ho Chi Minh City, Vn

Ho Chi Minh City, Vietnam

Key Responsibility:- Monitor e-commerce operations: Track order processing, ensure timely packing and handover, resolve customer issues, and execute the return and size exchange process.- Execute campaigns and maintain commercial operations: Optimize product listings, report daily sales, execute e-commerce contracts, set up promotions, and prepare promotional materials (banners, content, SIS,..)- Collaborate with key stakeholders: Work with Key Account, warehouse, and logistics to ensure smooth store operations and successful campaign execution.Achievements:- Operations: + Fulfilment: Ship on time >95% + Customer Service: Chat response rate >90% + Customer Satisfaction: Store rating >4.5/5- Awards: + Top Performance Employee Award in 2023 + Ranked among the top 5 best-selling brands on 6.6, 10.10, 11.11, and 12.12 according to platform rankingsPlatform: Crocs Official Store on both Lazada and Shopee

Ho Chi Minh City, Vietnam

- Collaborate with the marketing team to implement graphics- Brief the visual structure of the Landing page that executes for the campaign- Organize the categories and product arrangement to maximize the visibility of high-stock and best-selling items to customers- Upload product images, import pricing files, create categories and set up banners for assigned campaigns

Ho Chi Minh City, Vietnam

Key Responsibility- Manage and control brand appearance in SIS, Thumbnail, Feed,.. to make sure the store always presented in a good manner- Conceptualizing, and developing campaigns in alignment with brand and partner activities to achieve strategic objectives- Collaborate with internal stakeholders and external partners (Lazada, Shopee, Tiki) to effectively deliver e-commerce campaignsMain clients: ISSEY MIYAKE - Shiseido Co., Ltd, KOKOLA