Services include:1. Conducting user research (Interviews, Personas, Journey Mapping etc.)2. Design (Wireframes, Prototypes etc.)3. Design Implementation4. Facilitating Workshops

1. Conceptualised a prototype for an electronic hotel compendium based on market research and insights.2. Developed a design system that was handed off to the client to influence development.3. Collaborated with stakeholders to review and improve the design based on feedback and research.

1. Conducted interviews with existing customers to enhance the user experience.2. Created wireframes as a proof of concept based on customer feedback.

1. Review and improve systems processes, analyse data and undertake system configuration of the student administration system (SAMS) and relevant interfaces. 2. Ensure the integrity (Quality Assurance) of student data. 3. Ensure documentation is maintained for all business systems and processes, including production of operational manuals, processes and checklists. 4. Proactively ensure that the operational calendar of tasks and deadlines is regularly updated. 5. Adhere to… Show more 1. Review and improve systems processes, analyse data and undertake system configuration of the student administration system (SAMS) and relevant interfaces. 2. Ensure the integrity (Quality Assurance) of student data. 3. Ensure documentation is maintained for all business systems and processes, including production of operational manuals, processes and checklists. 4. Proactively ensure that the operational calendar of tasks and deadlines is regularly updated. 5. Adhere to filing protocols and naming conventions of the BSP (Business Systems and Processes) unit and ensuring adequate security of all stored data. 6. Deliver excellent system administration support to key stakeholders. 7. Participate in ARG (Academic Registrar Group) and ITS projects, offering specialist advice regarding student administration processes, gathering business requirements for system development, contributing to project workshops and process improvement activities. 8. Comply with University policy by interpreting and applying them to daily tasks Show less

Responsibilities Included:• Provide timely and accurate administrative and support information to students from all cohorts, relevant academic and professional staff, parents, and employers in accordance with policy and procedures. • Clarify and assess students’ needs, circumstances and options. Provide expert advice on complex student issues to staff and students using developed knowledge of policies, procedures and relevant legislation in a University environment.• Establish… Show more Responsibilities Included:• Provide timely and accurate administrative and support information to students from all cohorts, relevant academic and professional staff, parents, and employers in accordance with policy and procedures. • Clarify and assess students’ needs, circumstances and options. Provide expert advice on complex student issues to staff and students using developed knowledge of policies, procedures and relevant legislation in a University environment.• Establish and maintain effective relationships with relevant stakeholders including colleagues within RMIT Connect services, students and other areas in the University• Ensure compliance with operational practices and standards under general direction. Use judgement to be responsive and outcome focused by taking responsibility for a student issue and follow through to resolution. • Maintain reliable and appropriate records of service activities in the service management platform in line with established protocols and quality standards. Efficiently navigate multiple computer applications and access online resources to provide accurate advice and issue resolution.• Deliver a consistently high standard of service, aligned with RMIT’s student service principles. Participate actively in ongoing review to improve professional practice and service operations. Show less

Responsibilities included:• Working with other members of Finance and Governance Team to ensure the stability of operations within the Local Committee• Managing monetary proposals, expenditures and reimbursements • Implementing financial policies and guidelines • Co-creating Monthly Financial Reports to track portfolios to ensure current operations are effective and efficient• Help prepare quarterly budgets and individual portfolio finances• Reform and manage Local… Show more Responsibilities included:• Working with other members of Finance and Governance Team to ensure the stability of operations within the Local Committee• Managing monetary proposals, expenditures and reimbursements • Implementing financial policies and guidelines • Co-creating Monthly Financial Reports to track portfolios to ensure current operations are effective and efficient• Help prepare quarterly budgets and individual portfolio finances• Reform and manage Local Committee's internal information management system Show less

AIESEC is the world's largest youth run, not for profit organisation. Aimed on developing responsible and entrepreneurial leaders through providing cross-cultural, practical international exchange experiences. Responsibilities included:- Portfolio's organizational structure and strategy - Collaborating with the Executive Board to establish direction and strategies for AIESEC in RMIT (2015)- Worked with and empowered Team Leaders and Team Members to create positive change within… Show more AIESEC is the world's largest youth run, not for profit organisation. Aimed on developing responsible and entrepreneurial leaders through providing cross-cultural, practical international exchange experiences. Responsibilities included:- Portfolio's organizational structure and strategy - Collaborating with the Executive Board to establish direction and strategies for AIESEC in RMIT (2015)- Worked with and empowered Team Leaders and Team Members to create positive change within RMIT University and globally. - Mentored Team Leaders to better co-operate with their members and manage their clients- Created and managed University Relations locally and internationally Show less

Responsibilities included:- Physical marketing and promotion- Execution of events and stalls- Face to face sales and customer interaction- B2C marketing- Facilitating international exchanges for students at RMIT- Customer Centric client management

Responsibilities included: - Flexibility to work within and represent all RMIT Link areas; Arts and Culture, Campus Store, City Fitness gym, the Sports Centre and Sport and Recreation - On-selling fantastic opportunities to students through Link services, programs and products with outstanding customer service and communication- Working both independently and as part of a team to increase sales / membership targets - Processing program registrations- Following… Show more Responsibilities included: - Flexibility to work within and represent all RMIT Link areas; Arts and Culture, Campus Store, City Fitness gym, the Sports Centre and Sport and Recreation - On-selling fantastic opportunities to students through Link services, programs and products with outstanding customer service and communication- Working both independently and as part of a team to increase sales / membership targets - Processing program registrations- Following administrative procedures, cash handling and reconciliation.- Assisting with events and other promotions Show less