Loc Ngo Email & Phone Number

Burnaby, British Columbia, Canada

•Serve as the initial point of contact to support customer requests, analyze problems and escalate issues when necessary •Log incidents and end-user requests, identify recurring problems, and provide necessary workarounds, fixes, and solutions •Deploy and support laptops, desktops, tablets, smartphones, printers, and network connections •Deploy and support wireless access points •Manage and maintain hardware and software licensing agreements •Manage workstation imaging and deployment •Track and document IT hardware and software inventory •Purchasing computer-related components and software •Maintain VOIP and mobile phones •Maintain building card access systems •Maintains and regularly verifies/tests backups and recovery procedures•Document IT procedures and write knowledge base articles •Responsible for administrating office physical security and access systems

Vancouver, British Columbia, Canada

•Managed database on Cloud applications•Researched and proposed an administrative update on the company website•Conducted extensive research on cloud and data centers, including performance, budget, advantages and disadvantages.•Imported and used InstaPy to create a simple Instagram bot, which automatically follows/unfollows users according to custom patterns.

Vancouver, Canada Area

•Creating a genuine moment of connection with customers.•Handcrafting beverages based on standard recipes or customized for customers.•Working as a team member to get the job done in a dynamic retail environment.