Loc Ngo Email & Phone Number

Burnaby, British Columbia, Canada

• Serve as the initial point of contact to support customer requests, analyze problems and escalate issues when necessary
• Log incidents and end-user requests, identify recurring problems, and provide necessary workarounds, fixes, and solutions
• Deploy and support laptops, desktops, tablets, smartphones, printers, and network connections
• Deploy and support wireless access points
• Manage and maintain hardware and software licensing agreements
• Manage workstation imaging and deployment

Vancouver, British Columbia, Canada

• Managed database on Cloud applications
• Researched and proposed an administrative update on the company website
• Conducted extensive research on cloud and data centers, including performance, budget, advantages and disadvantages.
• Imported and used InstaPy to create a simple Instagram bot, which automatically follows/unfollows users according to custom patterns.

Vancouver, Canada Area

• Creating a genuine moment of connection with customers.
• Handcrafting beverages based on standard recipes or customized for customers.
• Working as a team member to get the job done in a dynamic retail environment.