Nga Nguyen Email & Phone Number

Ho Chi Minh City, Vietnam

MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages, and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.Fortune 500 brands and Enterprises across 35 countries along with internet-first brands use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month. Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world.My responsibilities include, but are not limited to:- Serving as the primary point of contact for MoEngage’s Mid-Market and Enterprise-level customers in Vietnam.- Understanding customer needs and identifying ways MoEngage can deliver added value through various solutions.- Providing support for customers with MarTech solutions such as data analysis, omni channel campaigns and related services.- Actively monitoring client usage and identifying upsell opportunities for additional products and services.- Conducting regular check-ins and delivering Quarterly Business Reviews (QBRs) to ensure clients are maximizing the value of MoEngage’s offerings.- Developing and executing client retention strategies to foster long-term partnerships.- Tracking customer health, satisfaction, and identifying potential risks or escalations.- Assisting customers in achieving their goals by collaborating with internal teams at MoEngage to provide timely technical support, training, use case recommendations, and best practice guidance.- Managing projects, including coordinating meetings and follow-ups with global stakeholders across multiple time zones and disciplines.

Ho Chi Minh City, Vietnam

ClassIn is a professional technology ecosystem dedicated to education (EdTech SaaS). We’ve been working with more than 60K educational institutions across the globe. In Vietnam we’ve served more than 250 clients and >100K monthly active users. Our product – ClassIn – presents an interactive online classroom solution which is suitable for both online and hybrid learning models. In Vietnam we are working with Hocmai – Galaxy Education, Edupia, VUIHOC, Marathon, Teky, and many more.My main responsibilities at ClassIn includes but not limited to:1. Customer Success & Account Management- Developed the the B2B Customer Success Procedure for Vietnam market from scratch. - Managed and enhanced the capacity of the Customer Success Team.- Monitored and maintained strong relationships with over 250 customers - especially at the C-level, including key accounts, SMEs, and individuals.- Collaborated closely with Sales, Product, and Operations teams to ensure clients received outstanding service.- Supervised and conducted client onboarding, training, engagement and development activities.- Planned activities to maintain the retention rate more than 90%.2. Customer Journey Solutions- Developed a customer service plan aligned with the customer journey.- Worked with clients to understand their operational processes and supported them in effectively adopting our product solutions.- Monitored client performance, usage, satisfaction, and feedback to enhance user experience.- Proactively identified potential issues and took timely actions to prevent escalations.3. Sales and Upselling (for Existing Clients)- Provided clients with training and solutions to increase their subscription and service revenue.- Upsold services such as cloud storage, API, data subscriptions, and training to existing clients. - Developed referral schemes and activities (webinars, focus groups) to generate new leads.- Proactively proposed solutions for new products and models to clients.

Ho Chi Minh City, Vietnam

EveHR, a venture of the Fram^ Group, is a Swedish-Vietnamese SaaS company that provides an online employee experience platform. EveHR collaborates with various employers, including AIA (Insurance), DHL (Logistics), Suntory PepsiCo (FMCG), Nestlé (FMCG), BAT (Manufacturing), Athena Studio (Tech), WWF (NGO), and Brooks Running (Manufacturing), to help:- Enhance employee engagement and experience- Improve retention and benefits ROI- Digitize HR processes and save timeEveHR develops both standard and customized functions. Some of the main modules include Flexible Benefits, Multi-Angle Employee Recognition, Total Rewards Statement, and Internal Communication.My main responsibilities at EveHR include, but are not limited to:1. Customer Success/ Account Management:- Build high loyalty and long-term business relationships with existing clients (corporates and SMEs).- Ensure the highest and continuously improving levels of client satisfaction and user engagement.- Manage projects for white-label apps or function development.- Provide consulting on use cases, onboarding, training, and internal communication to clients.- Ensure clients achieve success with their objectives.- Develop referrals from clients.2. B2B Sales/Business Development:- Provide leadership for the day-to-day management of sales processes, proposals, pipeline - management, and prospect engagement.- Develop a pipeline, approach, and set pitch meetings to introduce the EveHR platform to prospects. - Maintain relationships with leads, prepare full proposals for potential clients, and close deals.- Increase revenues and margins for new and existing clients.- Contribute to improving EveHR's marketing strategy and materials.3. Team Management:- Participate in planning and take ownership of execution.- Monitor and report results to the BOD and team.- Recruit and coach junior team members.- Represent the company at external events.

25 Le Duan, District 1, Hcmc

1. Management/Governance:- Led the development of chamber Membership and Sponsorship.- Planned and executed key events in HCMC. - Collaborated with the Executive Director (ED) to develop relations with other Chambers and Local/National Authorities.- Arrange and attend all Board meetings, following up with appropriate actions.- Acted as a deputy for the Executive Director when needed.2. Membership:- Designed a membership sales strategy and activities to increase membership, and developed membership benefit packages.- Forecasted and delivered the budget/income/KPIs for Membership.- Maintained close and positive contacts with members and partners, including Corporates and SMEs.- Networked with members and conducted an annual survey to address member needs and expectations.3. Sponsorship:- Worked closely with current Corporate Sponsors to create tailored packages and annual reports.- Developed new Sponsorship packages and benefits.- Built pipelines of potential contacts to secure new sponsorship and meet KPIs.4. Events and Marketing:- Collaborated with the Events and MarCom Manager to plan and deliver 50 events per year, meeting the needs and expectations of members.- Oversaw 360-degree marketing for the BBGV brand and activities, using the PESO model.- Represented the BBGV at appropriate events and supported sponsorship and partnership negotiations for events.- Supported high-level meetings and events with visitors from the UK and the region.5. Business Centre: Promoted trade and investment between the UK and Vietnam:- Supported Events and Missions as needed.- Followed up on membership for UK companies.--> Achievements:- Increased the number of company members by 11% by the end of 2019.- Increased Fun Run 2019 sponsorship by 15% and ticket sales by 45%.- Served as the main organizer for the AGM, round table with city authorities, and high-level meetings with UK visitors.- Oversaw branding for BBGV and organized 50 events annually.

Ho Chi Minh City

EVBN Project OverviewThe EU-Vietnam Business Network (EVBN) was a project co-funded by the European Union and established in 2014. The overall objective of EVBN was to increase exports and investments of the European Union (EU) to Vietnam, particularly by Small and Medium Enterprises (SMEs), and to strengthen the EU business sector in Vietnam by facilitating market access.My Scope of Work Included:- Organizing sector-specific trade missions and events such as those for Food & Beverages, Green Technology, Lifestyle, Healthcare, and the EuroSphere Luxury Exhibition.- Providing individual services, including tailored business partner searches, arranging B2B meetings, and conducting market research.- Supporting the EVBN team with service-oriented tasks such as maintaining the Service Provider Database and managing the Ask-The-Expert hotline.Key Tasks and Responsibilities:- Generated leads and converted them into individual services, for instance, from trade shows, fairs, and exhibitions.- Recruited companies for collective sector-specific trade missions to Vietnam.- Proposed, executed, and followed up on tailored services, understanding European clients’ demands to provide adequate services across different sectors.- Arranged and organized B2B meetings between European clients and Vietnamese partners, including importers, distributors, and key players.- Gained extensive experience in sales, market research, and client management.- Demonstrated excellent presentation skills in proposals, business agendas, and reports.- Participated in roadshows and fairs in Europe.--> Achievements:- Organized the Green Tech trade mission involving 8 EU companies.- Managed the EuroSphere Exhibition in HCMC, featuring 60 EU brands.- Conducted over 10 business matching and market research services.

Ho Chi Minh City, Vietnam

- Organized, delivered, and oversaw MarCom for all events in HCMC, including business events, B2B meetings, social and CSR events. Managed budgets, P&L, and secured sponsorships for these events.- Monitored and engaged with a diverse array of corporate and SME members to promote BBGV services. Developed and maintained sector-specific pipelines to approach for membership and service sales to meet KPIs.- Served as the main contact for CSR activities with local charities.--> Achievements: Organized 40 events per year, including the Gala Ball (200 attendees), Fun Run (10,000 runners, 60 sponsors), and Football Tournament. Increased membership numbers and income by 3-5% annually.

Ho Chi Minh City

- Maintained accurate records of membership registration and renewal for the chamber's members, both corporate and individual.- Communicated with members and potential members regarding membership and general inquiries.- Assisted in organizing business and social events for BBGV members, as well as other BBGV events including the Fun Run for Charity, luncheons, seminars, and networking nights.- Managed all accounting transactions, invoicing, follow-up procedures, banking, and payment settlements.- Carried out other tasks as assigned by the board and the Business Director, including preparation for the directory, monthly e-newsletter, and discount partner programs.--> Achievements: Promoted to Events and Membership Officer within the same organization.

131 Tran Huy Lieu Street, Phu Nhuan Dist., Ho Chi Minh City

- Managed SEO tools including social bookmarks and social Q&A platforms.- Supervised company fan pages on Zing, Pinterest, and Google Plus.- Edited and translated product scripts.