Bao Ngoc (Nina Nguyen) Email & Phone Number

Ho Chi Minh City, Vietnam

- Go to the actual market to survey, search, and develop about 150 customer files of business households and private enterprises for each month.- Understand customer needs and advise and propose suitable transaction products such as payment by EDC, QR code, and payment gateways for customers.- Take care of customers before and after using the bank's products/services, find out the difficulties and needs of customers when using the bank's services, and then report and propose solutions to solve problems to help the bank improve customer experience.- Monitor and encourage product usage by customer portfolio.- Ensure and maintain business and marketing activities in the common market.- Ensure all tasks/plans are set by management daily.- Prepare summary reports on closed deals/products for the team leader and ensure all required client documents are available.

Ho Chi Minh City, Vietnam

- Managed and retained existing about 250 customers by providing excellent support and service through various communication channels.- Developed a source of new customers from referrals, leads, and outreach activities, and introduced products with accompanying promotions.- Persuaded customers to use the bank’s products by explaining product features and benefits.- Complied with the bank’s professional processes and coordinated with related departments to best serve customers.- Resolved customer complaints and issues with personal involvement and professionalism.- Collected and maintained high-quality customer information to provide personalized and superior services and generate revenue.- Learned, adapted, and met the bank’s business process requirements and development goals.- Achieved 120% of KPI targets for customer satisfaction and revenue growth.

Vietnam

- Approaching customers existing to bank customers to introduce new retail products.- To promote and professionally sell the full range of consumer banking and financial service products to existing and potential customers via Client Centre.- Generation of new customers via cross-selling activities and out-marketing calls.- Making an effort and using sales skills, effectively sale plan to hit monthly/ quarterly/ yearly targets assigned by the Team Leader and Team Manager.- Communication with customers and explaining product features and persuading customers to use the services.- Learning on the job to improve banking knowledge and soft skill to limit sale errors and miss-selling at the lowest level.