Baoping Lv Email & Phone Number

China

● Expert on Thomson Reuters products Desktop product: Eikon，Workspace，Fxt，Fxall，Post Trade Adapter (PTS)，Deal Track Suit (DTS/DTA）etc…Enterprise Product: Trep (ADS/ADH)，DACS，RTO，EZD/LPC/ETE，ATS，RCC，RDFD，EDFv2，RTC，API, etc… Interface with development groups. Perform customer site break fix activities remotely (or dispatch to site when required). Fulfill Solutions VAS Statement of Work (SOW) agreements with customers. Provide support for alpha and beta programs. Provide second… Show more ● Expert on Thomson Reuters products Desktop product: Eikon，Workspace，Fxt，Fxall，Post Trade Adapter (PTS)，Deal Track Suit (DTS/DTA）etc…Enterprise Product: Trep (ADS/ADH)，DACS，RTO，EZD/LPC/ETE，ATS，RCC，RDFD，EDFv2，RTC，API, etc… Interface with development groups. Perform customer site break fix activities remotely (or dispatch to site when required). Fulfill Solutions VAS Statement of Work (SOW) agreements with customers. Provide support for alpha and beta programs. Provide second level support for problem resolution, including reproduction of customer issues.● Provide high quality advice about the products assigned to internal stakeholders and 3rd party engineers. Maintain awareness of relevant technical and product trends through self-learning/study, training classes and job shadowing. ● Provide feedback to Development teams, Escalate major, elusive or recurrent issues that affect customer satisfaction. Provide technical training to both front line support teams and 3rd party engineers also deliver technology training to customers. ● Support pre-sales teams in the provision of demonstrations and architectural design.● Work as part of the project implementation team to integrate Thomson Reuter’s products at customer site.● Lead technical discussions in TRT and ICC conference call / meetings for the major incident / high severity issue. ● Product expert in the team for Thomson Reuters Messenger and Eikon messenger.The job need knowledge of financial foreign exchange data, operating systems, network .Ability to analyze network packets, organization communication and cooperation, and related knowledge of AWS, Azure, VMware, Cloud, Linux, Windows, Java, database, Power BI, Splunk, Office 365, SharePoint, One Driver, Salesforce etc. Show less

Beijing

Customer Support for Fusion Middleware(Weblogic Server)/Java. Mainly for Japanese customers (working language for the Japanese), deal with technical problems. Need analysis Server log, Thread dump, GC log, Heap dump etc.I've got WebLogic Server 11g Administrator Certification, and Oracle Database 10g Administrator Certification.

Japan- Tokyo，Beijing，Chengdu

Responsible for project management, detailed design.

Japan-Tokyo

Mainly responsible for software design, development, testing and maintenance